Tru By Hilton Cincinnati Airport South Florence, Florence

4.5

Wonderful - 4.5 out of 5

Walter Wed, 29 June 2022

Superb

Overall our stay was good....

Liked: Our two grandsons loved the pool and games provided. I loved the hardwood floor instead of carpet.
Disliked: The floors could have been continued through out the entire facility. Carpet in the lounge area was sticky and dirty.

Exceptional

Liked: The staff is extremely friendly! Great customer service! The rooms are very clean! Good location!. This was me and my husband's first time staying at a Tru By Hilton. We will definitely book again.

Exceptional

Clean, sleek, well-designed new (to...

Liked: We finally found the perfect hotel for our family . . . almost. We LOVED the design of the room and the hotel as a whole. When I first walked into the lobby, I thought I had come in the wrong door and stepped into the bar or something - in a good way. It just doesn't look like a hotel in the main lobby. I loved the style, the layout, the seating, etc, the pool table and board games for the family, the little snack bar downstairs. It's just a great vibe. Staff were friendly. I also loved that outside the elevator on the first floor, they had a list of local restaurants, shops, and attractions to go to. That was very helpful for us, as we were looking for some places to visit. And it also helped me to discover that my favorite restaurant of all time, Chuy's, was right around the corner!The design of the room is fantastic. Most importantly for us, it was very clean. Upon arrival, our daughter loved that the TV said, "Welcome Rick" on it. Like magic! Lol. We loved the laminate floors so there is no carpeting to get all dirty and stained, and no place for bugs to hide. We loved the open shelving as opposed to a dresser that we never use in other hotels. And the open space to hang clothes as opposed to a closet . . . that we also never use. They have hooks everywhere to hang things on, power outlets and USB charging outlets all over the room. The TV is ginormous! The AC was not offensively loud. The beds are protected in a zippered cover, so I was far less worried about bedbugs than normal, and the mattresses were firm and comfortable. The soap and shampoo in the bathroom/shower are in squeezable tubes instead of the bars or little bottles, which is convenient and less to clean, but our kid did have kind of a hard time squeezing them. The shower is fantastic, with three nozzles at different heights.Also, best hotel breakfast I have ever had! Love the pancake machine!
Disliked: The biggest problem we had was that though we had reserved a double-queen room, upon our arrival the front desk staff told me that they didn't have any more double rooms and they were going to put us in a king room. That would not work for the three of us. She was able to work it out, though, and get us our double-queen room. However, after we had fallen asleep, we were awoken to a loud clicking/tapping noise as a stewardess was attempting to get into our room at 10:30pm. I opened the door and told her that she was at the wrong room, but she showed me the key she was given was for our room. So the staff had double booked the room, placing someone else there while we were already in it. If we hadn't utilized the security lock, she would have walked right into our room while we were sleeping. We told the staff about it in the morning, and they apologized. As noted above, the shower door was a cool, sleek design, but it wouldn't stay all of the way closed, so our bathroom floor got very wet while showering. And the water temp would fluctuate very quickly from hot to cold on occasion. Also, being close to Cincinnati's airport, the occasional plane flying overhead throughout the night would wake us up. So you'll want to sleep with earplugs. The only other minor issue is that the pool is pretty small. It was fine for us, because we swam in the morning when nobody else was there. But if there were 2-3 families in the pool, it would get very crowded very quickly. Despite all that, it was still our favorite new (to us) hotel, and we would very likely stay there again.