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Tru By Hilton Albany Crossgates Mall NY

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Tru By Hilton Albany Crossgates Mall NY, 1651 Western Avenue, Albany, NY -(888) 420-1643
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4.1
HOTEL RATING: 
VERY GOOD
4.1 out of 5 (838 Ratings)
5.4 miles from Albany centre
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The Spotlight on Tru By Hilton Albany Crossgates Mall NY

Modern Comfort Steps from Albany's Music Scene

Tru By Hilton Albany Crossgates Mall NY offers a bright, contemporary stay just a few miles from Albany’s biggest entertainment venues. With a stylish and youthful vibe, this hotel is located next to Crossgates Mall, making it a prime spot for shopping, dining, and catching a show. Expect colorful interiors, friendly service, and thoughtful amenities like free WiFi and an indoor pool to recharge after a night out.

Why Concert-goers love it

Concert fans love Tru by Hilton Albany Crossgates Mall for its unbeatable location just minutes from top venues like The Egg and the Times Union Center. The 24-hour front desk makes late-night arrivals a breeze, and the soundproofed rooms ensure a peaceful night's sleep after a loud show. Plus, with Albany International Airport only 5 miles away, getting in and out is super easy.

Who this Hotel is great for

Groups of friends will appreciate the hangout-friendly common areas.
Solo travelers chasing a dream concert will love the safe, welcoming vibe.
Couples can turn a show night into a fun weekend getaway.
Fans looking for a quieter place to recover post-show will enjoy the calm atmosphere.
Budget-conscious music lovers will find great value without sacrificing style.

Food and Drink Options

Start your day right with a hearty buffet or American breakfast — perfect after a late night out. While there’s no formal restaurant onsite, the 24/7 snack market is ideal for late-night cravings. Plus, Crossgates Mall’s diverse food court and cozy eateries are just steps away.

Nightlife Options

While the hotel itself keeps things chill, you’re a quick ride from downtown Albany’s vibrant bars, lounges, and live music spots. After the concert, unwind with local craft drinks at nearby watering holes or catch an impromptu set at a casual pub.

What People Say

Guests rave about the hotel’s clean, modern rooms and the convenience of its location near shopping, dining, and entertainment. Many highlight the friendly staff, comfortable beds, and the relaxed, social atmosphere in the lobby areas.

Areas for Improvement

Some visitors mention that rooms can feel a bit compact, especially if traveling with lots of gear. A few note that while breakfast is solid, it would be nice to have more hot options for late risers after a big night out.

The Bottom Line

If you're looking for a bright, budget-friendly hotel near Albany’s best concert venues, Tru By Hilton Albany Crossgates Mall hits all the right notes.
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Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
Other Amenities
` Free Breakfast
` Free Parking
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Microwave
` BBQ facilities
` Wheelchair accessible
` On-site parking
` indoor pool
` vending machine
` telephone
` kitchenware
` blackout curtains
` 24-hour security
` Designated Smoking Area
` Fireplace
` Free Wi-Fi
` Game Room
` Daily Housekeeping
` English
` Convenience Store
` Non-Smoking Rooms Available
` Smoke alarms
` Fire extinguishers
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Contactless check-in/out
` balcony/terrace
` Body thermometer available
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Allergy-free rooms available
` Cleaning products available
` Pets allowed (charges may apply)
` Shuttle service (charges may apply)
` Xerox/fax in business center

Tru By Hilton Albany Crossgates Mall NY Guest Reviews

Overall Average Score: 
Very Good (4.1 out of 5)

Write a review

4

Very Good - 4.0 out of 5

Isabelle Tue, 22 April 2025

Very good

4.5

Wonderful - 4.5 out of 5

Mary Thu, 17 April 2025

Personable and efficient staff in...

5

Exceptional - 5.0 out of 5

Morgan Wed, 16 April 2025

Highly recommended

Liked: Beautiful hotel. The rooms and lobby were spotless. Friendly and helpful staff

5

Exceptional - 5.0 out of 5

Deb Mon, 14 April 2025

Great place to stay

Liked: Modern and clean
Disliked: Nothing

3.5

Good - 3.5 out of 5

Townes Mon, 14 April 2025

Good

Liked: solid hotel very accessible
Disliked: rooms just ok

2

Disappointing - 2.0 out of 5

Sarah Fri, 11 April 2025

Not-so-nice stay

Liked: Price was good. They were able to accommodate my service dog but I dont think they had a choice.
Disliked: The bed was quite hard and uncomfortable, like sleeping on a futon. There was water damage all along the floor in the bathroom and the kick boards were peeling/falling off, dirty.Hooks on the wall where clothing was supposed to hang looked like they had been pulled out. Location next to the mall was extremely loud.

3.5

Good - 3.5 out of 5

Jackalyn Mon, 7 April 2025

Great little get away

Liked: The mattress was not comfortable to sleep on and there were no extra blankets in the room.

5

Exceptional - 5.0 out of 5

Monique Mon, 7 April 2025

Loved Everything!This is where I...

Liked: I like the various options of breakfast!
Disliked: No complaints

4.5

Wonderful - 4.5 out of 5

Tetiana Thu, 3 April 2025

Superb

4.5

Wonderful - 4.5 out of 5

Nina Tue, 1 April 2025

Overall the stay was great,...

Liked: Breakfast was not bad but didn't realize there was another place in the facility to get breakfast.
Disliked: The noise. Lots of loud people in our hallway during the night and running up and down the hallway.

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Tru By Hilton Albany Crossgates Mall NY 1651 Western Avenue, Albany, NY