Tru By Hilton Albany Airport NY Guest Reviews
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7.2 miles from Albany centre |
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Stephen Tue, 21 January 2025
Will stay again.
Liked: Location, staff, room, cleanliness, gym,
Disliked: The snow plow was parked outside our room with the engine running from10ish to 12 am and we couldn’t sleep.
Dylan Mon, 20 January 2025
Exceptional
Liked: Friendly staff, good value, convenient location
Disliked: Room is a little small
Sheila Mon, 20 January 2025
Very good. Will stay there...
Liked: I didn’t have breakfast My flight was to early Very friendly staffVery clean
Disliked: Nothing
Maureen Fri, 17 January 2025
Perfect place to stay while...
Liked: The cleanliness and courtesy staff
Disliked: Bed was not overly comfortable
Carlos Tue, 14 January 2025
Great option to stay.
Liked: Service and facilities were great.
Larbi Tue, 14 January 2025
Horrible!!
Liked: Location
Disliked: Everything was literally bad. From reception to cleaning. I booked the room for 4 days and it was not cleaned a single day. I went downstairs to alert the staff and they did nothing about it. Very poor service. They never even bothered. I spent the whole of Sunday outside hoping they would clean the room and they never for my entire stay. How do I use toiletries for 4 days without it been changed. Moreover, my luggage delayed so American Airlines decided to send it tot his hotel. The luggage was at the reception for more than 2hrs and they never called my room to let me know it was in. I had to go downstairs to make an enquiry and to my surprise the receptionist said he got occupied with something else. Highly unprofessional.Very disappointing!Wanted to email management but apparently there’s not even single email of tru hilton online, which doesn’t even make sense.
Coleen Wed, 8 January 2025
Exceptional
Liked: Very clean, free shuttle saved us from paying to park at the airport. Friendly staff.
Brian Sun, 5 January 2025
Shuttle Service is great
Liked: Great shuttle service! Very accommodating.
India Sat, 4 January 2025
Beautiful room very comfortable would...
Liked: Comfortable very nice location
Jackie Thu, 2 January 2025
Very good