Passable

Liked: Our server Jonathan in Cuba Libre was great.
Disliked: When we arrived we were told that there were no rooms available in the havana tower, and we made a reservation for the havana tower one week prior. The staff rude, and had no idea what was going on. It was very disappointing and i would reconsider before staying at the Tropicana again.

The stay was excellent I...

Liked: No breakfast
Disliked: The staff & room

I would deff go back

Liked: Location was great, room was nice, staff was very helpfull
Disliked: The only thing I didnt like was the fact that no matter where you needed to go in the hotel/casino you were walking a very long way. It took 20 minutes and 2 elevators just to get to the front desk

Exceptional

Liked: Good customer service
Disliked: The check in time should be 12 pm and check out time should be 12 pm because it is not a hold day if you look at it

Pleasant

Liked: Convenient
Disliked: When I first arrived I was trying to get help on where to check in and the people that answered the phone hung up on me and when I called back they wouldn?t answer. I had to call 3 times after to get someone to answer again

disappointing

Liked: No Breakfast
Disliked: room was dirty may have an infection

Exceptional

Passable

Liked: The aminities
Disliked: The room wasn?t as advertised and the resort staff wasn?t friendly

Exceptional