Trivelles Waterhall Country Gatwick Hotel & airport parking

Despite not expecting much .....

Liked: Location to Job
Disliked: Our staff were told they could not open the window despite excessive hot weather(excess of 30degrees) due to a wasp nest outside and advised no other rooms available .

Very good value for money

Liked: Everything
Disliked: Nothing

Great little hotel utterly spoilt...

Liked: Everything was clean and comfortable. Staff were very helpful and arranged special breakfast for my dietary needs. Room was bright and cheerful every was spotless; can not fault that. However...........
Disliked: The TV was not working apparently due to week signal from the antenna. This, they told me was rectified by having smart TVs in the rooms. BUT, even the network and wifi was inaccessible. For someone (and I suspect for many who are away for just one night) access to in room entertainment is a priority. For this reason I will NOT stay at this hotel again unless it states categorically in its advert that the TV is fully working. Surely in this age of HI-Tech that would be simple to resolve!!

Disappointing

Very good

Very good

Exceptional

Liked: Changed my room to a ground floor because of the amount of luggage I had which helped me especially when I had to check out at 2.45am

Gatwick airport

Liked: It’s nice what I pay & parking
Disliked: Not at all

Passable

Liked: We booked this hotel for a weekend getaway to reset our marriage. The room was clean enough, though it could definitely do with some updating. Yes, there were a few bugs, but you’re in the countryside, so it’s somewhat expected. We didn’t really encounter the staff much apart from check-in, but they were pleasant enough. The grounds could do with some maintenance.The door to the “go3 Executive Suite,” which includes a sofa and bar (unused), leads to the conservatory. Off that sofa and bar room is another room labeled “go3.” We weren’t sure if the whole suite was meant to be one space, but the door was wedged open into it, which felt a bit odd.The hotel has loads of potential to be amazing but definitely needs better guidance. It felt more like a self-catering room. A bar would be a great addition given the remote location. There are no food options at all in the evenings, and soft drinks can only be purchased between 3 and 11 pm, which was inconvenient.While we enjoyed a pleasant stay, it’s probably not somewhere we’d return to, though it may suit others looking for a quiet countryside break.