Trip Hotel Ithaca

Even though the staff was great, I would not stay there again. The parking lot was full of potholes, the hallway smelled musty, and rooms need a little TLC - they were clean but had cracks in the walls and ceiling.

Liked: The staff was very friendly and helpful.
Disliked: Very outdated entry ways and hallways.

Exceptional

Exceptional

More than worst we were...

Liked: Nothing
Disliked: Property was not available

We will come next time.

Liked: Good!

Sucked

Disliked: Hotel accepted the booking but was closed when I arrived. Was unable.to contact anyone.

Won’t use Booking.com again.

Disliked: I booked the hotel but it was closed for renovation. They offered an alternate hotel but I didn’t want to stay at an alternate hotel. I asked for a refund but they ignored my request.

Extremely Bad + Unexpected

Liked: I didn't like. It was totally closed when l got there. No one notified me. It was closed due to a covid out break. I still had to pay which was ridicules. I also had to find another place to stay. They approved my late arrival + l thought everything was fine till l got there. I want my money returned to my account. A very unsatisfied customer. I contacted u threw ur app + nothing has bin done. What's going on.
Disliked: Everything.

Great staff and Service.

Liked: I was not staying at the Trip, it was a change and we stayed at the Cayuga Blu Hotel, which all my comments are related to this last one. The staff is fantastic, and all what they do to attend and give service.

Good