The helpfulness, friendliness and efficiency...

Liked: Location and ambience- relaxing and comfortable . Staff were so nice.
Disliked: The room was for wheelchair accessibility, which was fine if you are a wheelchair user! I did not request this type of room and found the sink too low which resulted in water everywhere when tap turned on. The bathroom was rather dated and I would expect a proper shower considering the cost of the room for one night. Also only one bath sheet provided for 2 people. We didn’t complain as it was only a 1 night stay.

Exceptional

a good city hotel

Liked: Nice bar, nice restaurant, central located
Disliked: only a bathtube for shower

Good

Superb

Exceptional

Liked: we received an upgrade on the room
Disliked: the prices when booking change a lot so sometimes we cannot go

Comfortable, easy and enjoyable stay

Liked: Really friendly staff, lovely decor, comfortable bed, valet parking
Disliked: That parking is an additional cost

Good

I would stay again

Liked: The hotel is located in the city center. You can reach all the important points and tourist streets within a few minutes on foot. We stayed for 7 days. Towels were changed every day, our coffee was constantly renewed. The decoration of the room was also nice. We liked the breakfast. It was simple and sufficient. The sweet buns were great. I would like to thank the breakfast staff. They are very kind and helpful people.
Disliked: The carpets in the rooms and corridors need to be renewed urgently. The stuffiness and bad smell while walking in the corridor are very disturbing. Fortunately, the window of our room was opened and we did not have to live with the smell of the carpet in the room.