Trimstone Manor Hotel

Great fun. Best staff ever.

Liked: Wonderful welcome. Fabulous staff. Very clean room. Well decorated.Lovely garden with birds and really fun place. Felt really welcome.
Disliked: Would have liked better hospitality tray for the price paid. Normally you get a variety of teas, hot chocolate and some biscuits .Very difficult road to get to the property. Was nice as a holiday place but I think it needs doing up some more compared to other places stayed.

Do not stay here, you...

Liked: The room was ok apart from snail on inside of window frame. Peeling paint on the outside of the window in the bedroom. The bathroom was horrid, old fashioned, cracked wall paper, rusty bath . Having had to stay in the next village in a newly refurbish pub with four lovely bedrooms and smart modern shower rooms, lovely breakfast and evening meals for £120 per room per night including breakfast we feel were were completely ripped off. Booking.com state 'no refunds for booking' however as we paid on a credit card we shall see what transpires.
Disliked: It states it is a hotel, however it was not made plain on the Booking.com website. we were informed that the restaurant wasn't open in an evening and they stated they only did afternoon teas. The lounge and bar area was dark, the window was into the reception area . It is not a hotel it is ROOM ONLY. We were misled. We left after sleeping one night at 8:30am we couldn't get out fast enough. We had paid for two nights ... The locals call it "GRIMSTONE MANOR" it was certainly GRIM....the bar was shut with grills over the counter.ONLY one other room was occupied . This was the second worst hotel we have stayed in on Booking.com . The other hotel has just had a refurbishment. This one needs one as well. I shall never book and pay before inspecting the room and speaking to the hotel direct about food etc...

Found the whole experience to...

Liked: The surroundings and the ambience of the building were superb. We particularly likes the wild fowel enclosure and gardens.
Disliked: The overall management of the hotel was clearly lacking. The rooms were shabby and our room was damp and mouldy . There was an evedent lack of staff resulting in poor maintainance and cleaning of all areas of the Manor.

Pleasant

Very good

Liked: Setting of the hotel was great.Hotel had a lot of character
Disliked: Access road to hotel car park, very tight, could do with being widened.Generally hotel needs decoration uplift.

2 night stay

Liked: Quirkiness and the old world charm of the hotelGames RoomSwimming PoolBeautiful building and gardensThe Peacock and the other birds.Rhianna was very welcoming and looked after us well.
Disliked: Our room was a bit outdated but still very comfortable.

A pleasant setting

Liked: Lovely location, added attraction was the wildlife.
Disliked: Only cooked breakfast offered, no mention of an alternative, eg continental breakfast.Tablecloths needed to be ironed.No daily room service, although fresh towels were suppled when asked for.

Lovely

Liked: Staff Very friendly and nothing to much trouble when ask.Had a lovely room, comfy bed with cooking facilities.
Disliked: N/a

all issues resolved by owners

Liked: no breakfast to expensive