Novotel Sydney City Centre Guest Reviews
Write a review
Write a review
Sunil Wed, 24 April 2024
not good
Disliked: Poor breakfast services. Uncourteous catering staff especially your Chef, he has no manners how to welcome guest. He was not interested in cooking anything. he was all stressed and uncooperative.
Stacey Wed, 24 April 2024
Very good
Caralyza Tue, 23 April 2024
comfortable
Liked: location
Disliked: value for money
Geoff Mon, 22 April 2024
Not brilliant
Liked: Not a lot. This used to be a really nice hotel when it was a Travelodge. Presumably, the new owners thought that they could do better, but they haven't. It's a cold, soleless place, self service check in is OK for a 25yr old but in your 70s it's confusing, expected to download their app when your UK phone doesn't work in Australia is a joke. We ended up being helped by a young lady who seemed to be there just to help customers use the machines. So if you are going to have people hanging around, why not ditch the machines and bring the receptionist back. There is nothing nicer than being greeted by a smiling face.
Disliked: The second day, we returned to our room around 6.00pm to find that the room had not been serviced. I complained to the manager who stated that all the service staff had gone home as if that was an end to the matter. I persisted, saying that was his problem, not mine, and I wasn't sleeping in an unmade bed. Pointing out the we were paying him a lot of money for the privilege of no having to make our own bed. He eventually found someone to make the bed, but the rest didn't get done until the following day. I remember thinking at the time that it would have been nice to have an apology. I guess that was too much to expect. The pillows were too hard and uncomfortable. There didn't seem to be a softer option .The breakfast was a little hit and miss. One day, the bacon was perfect, and the next, it was burnt to a crisp. One day, the scrabbled egg was swimming in liquid the next it was not
Brett Mon, 22 April 2024
enjoyed 100% would recommend
Liked: friendly service Comfortable bed and roomgreat location
Disliked: wish had a poolGym needs more hand weights 10Kg not enough
Sue Mon, 22 April 2024
Superb
Marjoree Sun, 21 April 2024
Superb
David Sun, 21 April 2024
Poor
Liked: The breakfast
Disliked: The blinds in our room did not work for darkness we could hear the people next door clearly long into the night disturbed us a lot
Pamela Sun, 21 April 2024
I will come back
William Sat, 20 April 2024
Clean, comfortable hotel in a...
Liked: Great bed and perfect location
Disliked: Poor soundproofing between our room and the one next door