Travelodge by Wyndham Rapid City/Black Hills

Won’t there again. Do not...

Liked: None was available.
Disliked: Lack of staff. Had to wait 2 hours to check in.

Good

Fair price.

Liked: No coffee at 7!

TERRIBLE PLACE TO STAY

Liked: Nothing, terrible experience.
Disliked: My stay at the Travel Lodge by Wyndham Rapid City/Black Hills, South Dakota was the worst I’ve ever experienced, and I’ve stayed at many hotels/motels in my lifetime. I booked a three-bed suite on August 19, 2024 and it was confirmed. One year in advance of the Sturgis 2025 event. On May 23, 2025, I received an email once again confirming my stay. One week prior to the event, I called the hotel to confirm availability. The person I spoke with could not help me and provided an 800 number for me to call. I called the number and received confirmation of availability. I was traveling over 1300 miles for this event and wanted assurance that there will be a place to stay.Upon checking in at the hotel, I was informed that my three-bed suite was not available and was just given to another group prior to my arrival. You can imagine how mad I was. I told the shift manager (Davina) that I had booked this room a year in advance and she informed me that there was no way that I could’ve booked the room a year ago. At the time, the hotel was being renovated, and the room would not have been available to book. She made accommodations for us by giving us a two-bedroom suite and a rollway bed. We had no other choice but to accept. No price difference was offered.We moved our luggage to the room and found the room was terrible. Listed below were the issues with the room:1.The door was not hung correctly and was hard to open. We had to put our shoulder into the door to open it and had to assure that we pulled the door close upon leaving.2.Due to the force required to open the door, the doorknob slammed into a mirror that was a makeshift door for a closet. The mirror could have shattered, leaving glass all over the room.3.The closet did not have a hanger rod and hangers.4.There were no suitcase racks available.5.The couch and chairs were severely stained. We did not want to sit on them due to how filthy they looked.

I would go there again

Liked: The location
Disliked: There could have been variety to the breakfast. I stayed there 5 nights and the breakfast was always the same.

Exceptional

Pleasant

Liked: The staff was very, very friendly
Disliked: We didn't have any complimentary soap, shampoo, or conditioner when we checked in. We thought maybe they didn't give those, but on our 5th night, when we came back to our room, we had the samples on our sink. We also had to go down to get more towels when we did not get more in our room

Everything else besides bathroom great.

Liked: Newly updated
Disliked: Bathrooms should have been updated. Toilet paper holder pulls out of wall, shower doesn’t drain, water spout not sealed and pulls out, bathroom door rotten and door handle falling off, could use towel racks so stuff not sitting on counter.

The STAFF was the best,...

Liked: The entire staff was friendly and eager to help. The hotel was clean at a great location. Breakfast was nice, eggs, biscuit and gravy, waffles and lots more. Plenty of gas stations and restaurants in the area.
Disliked: The hotel was going through some renovation so the pool and gym weren't available during our stay. Also a little meat served at breakfast would have been nice.