Travelodge by Wyndham Ottawa East

Not ideal to be honest,...

Liked: It’s was big and nice looking inside
Disliked: The rooms were tiny and mine smelt really bad of like mold or something.They also charged my card twice once from the card I had on file and then made me use my card to pay at check in. I was refunded but this was stressful

Good

Liked: We were charged a deposit on top of the price of the room. But in the site to book rooms it does not mention anything about a deposit. $200 dollar deposit is a lot when we don’t know about it. Then we got told that we were going to be reimbursed right away after we check out. Because I had told her I needed this money for another room the next day. But that also was not true.The next day when we checked out. We checked out we got told it would take 4 to 5 days to have our money backThese thingsShould be on the sites

$200 security deposit that they'll...

Liked: The staff were nice
Disliked: the room required a $200 security deposit that I didn't get back for five days.

Exceptional

Exceptional

Nice affordable stay

Liked: Nice
Disliked: Was double charged in error which management corrected.

It was a good stay....

Disliked: The house keeping staff were rude. Though i have requested & got approved for an hour extension from the receptionist for my check out as we had our toddler with us. But the house keeping lady was to rush to move us out from the room.I told her that we have an hour extension, But she did not want to hear anything as it was 11.30 am & she was asking us to check out.

Pleasant

Happy Camper

Liked: It was clean and basically comfortable.
Disliked: Very basic hotel.