Exceptional

Liked: Front desk representative Lucky was very professional, polite and friendly. We had a good experience in this hotel!
Disliked: Other people that stayed at the hotel were very loud until 2a.m.

Passable

Good

Exceptional

Liked: The room - very nice
Disliked: Continental Breakfast was cold and lacking. Temperatures in breakfast room uncomfortably cold

Passable

Liked: Breakfast included coffee maker in room
Disliked: They charged me ten dollars extra for a room with two beds - I booked a room with two beds - Booking.com resolved the issue but hotel staff did not - poor customer service from hotel when resolving the issue but Booking followed through and refunded the ten dollar overcharge so it worked out - I like using Booking.com. The hotel was adequate for one night and even though there was a thin film of dust on the ledges of the check-in counter I would have considered a second night?s stay had it not been for the overcharge and hassle that ensued - only ten dollars but it was the principle that irritated me.

Great value for a great...

Liked: The front desk agent was very friendly and helpful, the room was clean, the bed was comfortable and it was a quiet night of rest.There are also two restaurants in the same building which is a real plus after having been on the road all day. Supper at Ales and Tales was delicious.

Good

Liked: Great location- food at the restaurant was good. Quiet and good value.
Disliked: Breakfast wasn?t great but coffee was good!

Good

Good place to stay for...

Liked: We usually stay here when we come to Lethbridge, it?s in a good location!