Travelers Inn Medford

Bad

Liked: Nothing
Disliked: I didn’t actually stay when I was pulling in. There were some weirdos outside made me feel very uncomfortable as a single female. I did not feel comfortable and I did not want to stay there, and I tried to cancel my reservation because of me not feeling comfortable and they denied it and charged me anyway and told me they would not let me cancel for free so I did not stay there nor would I ever. And the outside had some broken things on the outside of the building under like a window it just gave me creepy vibes and it’s like tucked in the back. I don’t know only one way in and one way out.

It could have, and should...

Liked: The stay was very comfortable. We booked thru Booking.com and as we completed the booking it said “Unable to complete this transaction, please try again later”. A bit later we tried again and the 2 room special was no longer available so we booked 2 rooms separately. Upon arrival the clerk said I see you booked 4 rooms? I said no, it said it didn’t go thru. He said well this says 4. He indicated that he couldn’t change it since it was thru Booking.com but while checking into the other rooms I contacted Booking.com and was told it was up to the hotel to agree to change it. He didn’t, but coincidentally,he did alter the other booking for the same stay that we reserved thru Booking.com because our dog couldn’t stay in one of their suites. So long story short we were charged $312.00 for 2 rooms we didn’t use bcuz he wouldn’t help us. I still have a request in with Booking.com to adjust it, if not I’ll stop payment on the card.
Disliked: The clerk was not helpful to us, we are elderly & disabled and I just feel like he could have helped to fix the first reservation that showed it had not been completed. I should not have to stop payment on the transaction but I will if I have to. The clerk also insisted there were no ground floor rooms available for both rooms so my sister and I had to climb stairs with all of our luggage while he stood and watched two 70 year old, disabled women struggle. Pathetic customer service.

Superb

Exceptional

Liked: The customer service

Think twice before booking with...

Disliked: Pictures were not even close to what the motel actually looked like. Rooms were not cleaned before we arrived there was smoking in the building very dark place avoid it.Booking.com has yet to refund me my full amount and has not been transparent through the process. I personally will not book through them again.

Worst hotel on the planet

Liked: Nothing it was beyond gross
Disliked: I didn't like everything!! No hot water, nothing was clean, dirty towels, dirt n hair and even trash everywhere including the room. And the worst part was finding human poop on one of the beds between the blankets under the sheets, on the mattress and on the DOOR!! Oh n mold in the broke mini fridge and mold in the new fridge they brought in. I am in the middle of typing out a massive email to y'all including 66 photos that I took. This was a dangerous hotel for any and all let alone the children I had with me.

Bad

Great staff made my stay...

Liked: Attentive and kind staff, new features in the room, large comfortable bed. Allows pets. I missed the cut off for coffee and the turned the coffee machine back on for me. They were kind and helped me find something I had left behind.

Bad