Towneplace Suites San Antonio Downtown Guest Reviews
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|0.6 miles from San Antonio centre|
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Margaret Sat, 25 May 2019
Came to San Antonio on...
Liked: Location! Location! Location! Breakfast the couple of days I had it. Ease of getting our car from the valets. Front desk staff friendliness. Just about anything you can think of was terrific.
Disliked: Had to ask for additional liquid soap and shampoo from the front desk. These items were not restocked daily.
Dorian Sat, 25 May 2019
Kari Thu, 23 May 2019
If you book with a...
Disliked: Marriott downtown billed me twice for 1 night stay, because I went through a 3rd party to book. When I spoke to the manager (November) at Marriott she was unwilling to resolve the issue saying its a deposit for the room which was untrue and unwilling to look up my booking information and told me to contact booking.com even though Marriott billed my account twice. Their customer service is awful! Then I called booking.com they were very helpful to resolve the issue. When booking.com called the hotel they told them I rented an additional room from them which was untrue. I'm thankful that booking.com was there to help me if not I would be stuck with duplicate charges.
Angel Thu, 23 May 2019
Disliked: For the price no different than motel 8
Ivett Sun, 19 May 2019
Good location for Riverwalk, but...
Liked: Easy access to Riverwalk. Free bottles of water. Staff was very nice.
Disliked: Valet gets too busy. Drop off maybe unavailable because not enough space and pick up took each time 10-15 minutes. Also expensive $31/day. Beds and pillows are not so comfortable. Breakfast is overrated in the previous reviews. It?s very basic, bacon was awfully chewy. Fried egg cold and dry. Boxed milk in fridge was sour, poor son had a big chunk in his mouth. We had three nights stay but after the first morning breakfast I never visited breakfast room again. Overall expensive for what you get.
Michael Thu, 16 May 2019
Like the room for the...
Liked: The location was perfect spot to amenities.
Disliked: Could have been a little cleaner lots of dust in the room by the like light shades and maybe update the air conditioner thermostats.
Stephanie Thu, 16 May 2019
Good experience, would stay there...
Liked: our room didn't have hot water so they moved us to another room and upgraded us. Staff was very helpful and upbeat attitude.
Disliked: breakfast area could be set up differently to accommodate better.
Ronald Wed, 15 May 2019
I will not stay here...
Liked: Staff, breakfast
Disliked: Bed and pillows. Bath door was ridiculous to shut. Thru booking. Com I requested a king bed. We got a queen. And I did not realize until after booking that I could not cancel.
Anonymous Tue, 14 May 2019
Liked: Personnel were authentically friendly across the board
Disliked: Entry was not upscale.
Cody Mon, 13 May 2019
Liked: Great room layout, spacious and comfortable. Good location and lots to do close by.
Disliked: There is no parking and minimum places to unload. Valet services are nice but a little pricey.