Towneplace Suites By Marriott New Orleans Downtown/Canal Street Guest Reviews
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|0.9 miles from New Orleans centre|
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Holness Thu, 18 July 2019
Although, we received fair service...
Disliked: Curbside, my friend and I just exited from Lyft drop off. We noticed a bellman outside the entrance of hotel. When asked for his assistance with our luggage/luggage cart, he declined by stating that he was unable to. I believe he was assisting another customer. Nevertheless, there is a better way of addressing the situation. It is suggested that you have more than one bellman assisting customers, especially when there's a big event going on in your city/Essence weekend. My friend and I had to struggle with carrying our own luggage inside to check-in. I did address my concern with hotel desk clerk. She was kind enough to ask another bellman to provide us with a luggage cart. The gentleman, kindly wheeled our luggage to our room.
Jeff Mon, 15 July 2019
Family friendly location with walkable...
Liked: Great location, friendly staff. The topfloor bartender was cool and had lots of useful local info. Actually the whole rooftop was a highlight of the property.
Disliked: Mgmt successfully resolved the issue, however, we were supposed to have a guaranteed toddler crib for our stay. However, on arrival they didn't have one for our first night there. We had to make a fort out of extra blankets and furniture. We had a late flight in bc the NOLA airport wasn't allowing flights to land due to weather The check-in clerk indicated we might have had better luck if were were there earlier as cribs are limited availability. I rebutted that and said the point of a guarantee is so that I don't have to worry about those details. Mgmt gave us a reasonable discount on that night when we checked out which satisfied the situation. We would still return here despite that one hiccup. All of the staff interactions were on par for what you'd expect with a Marriott - friendly, courteous, and helpful (even in the scenario where I was receiving bad news about the toddler crib). The place truly is very nice. The rooftop is an excellent chill spot. The kitchenette was sufficient for all of our needs. etc etc.
Vicky Mon, 15 July 2019
Tammy Sun, 14 July 2019
Rashid Sun, 14 July 2019
Tessa Sun, 14 July 2019
Conrad Wed, 10 July 2019
Liked: Lovely size rooms and staff were lovely, good location
Disliked: Bit slow on restocking breakfast dishes
Traneice Mon, 8 July 2019
Anonymous Mon, 8 July 2019
Andrianne Sun, 7 July 2019