Name: TownePlace Suites by Marriott York
Address: 2789 Concord Road, York, PA
Telephone: (888) 420-1645
Rating: 4

TownePlace Suites by Marriott York Guest Reviews

Overall Average Score:

Very Good (4.1 out of 5)

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This was probably the very best hotel experience I have ever had! Room was so comfortable and clean. Really liked the privacy of two separated bedrooms. The staff was great. They took time to speak to and play with my three year old grandson, provided driving directions to the event we were there to attend, and were so friendly and kind and pleasant. Breakfast was very good too.

Exceptional

This place was abysmal!!!

Liked: No.
Disliked: I didn't like how dirty it was, especially the chairs and the stains on the carpet. I didn't like that the toilet wouldn't flush and I had to stick my hand into the tank to make the water go down, repeatedly! I didn't like how the television didn't work, and that there wasn't one in the second bedroom. Not that it would matter, because they didn't work! And worst of all, I didn't like that you charged us almost $700 for the privilege of this lousy experience. And if you had any conscience, you would give us at least a partial refund of the money we wasted on your hotel! But don't worry, we will not be coming back. So please do not give us credit or some nonsense like that!

Exceptional

Would have been great had...

Liked: Friendly staff clean hotel nice stay
Disliked: My tv didn't work for a day in a half the pool was cold so we didn't get to enjoy that.

Great place amazing employees

Liked: Everyone made me feel welcomed and appreciated, big compliment to the maintenance man Steve I think went out of his way to help my family figure everything out we needed and got us stuff we needed set the room temperature for us and gave us great options for local food.
Disliked: Could have been a little cleaner but over all great

Convenient and comfortable

Liked: The hotel staff was EXCELLENT! Front desk hostess Tamaia, Leasia and Steve the maintenance technician.The handicap accessible room was very roomy and convenient. The morning breakfast was also a great convenience and the location was perfect!
Disliked: The room needs some TLC on the walls where there is some paint peeling. The cost of a regular bottle of soda pop and a small bag of potato chips of over $4.50 was truly ridiculous!