Bad

Disliked: Under construction, Fire alarm went off several times during the night and the next night. Not many channels available on TV. Had I known it was under construction I wouldn't have stayed there.

Poor

Liked: It was quiet
Disliked: I paid for a king size bed and I got a queen and the breakfast was not as they advertised

Very expensive but nice hotel.

Liked: Very nice clean room. Nice linens.
Disliked: Bad Leak under kitchen sink in 407.Need paper coffee cups in rooms and medium or light roast coffee. All I had was dark roast. Had to go out in sub freezing temps to get my own cup out of the car to take my coffee with me. These are small things it’s a very nice hotel. Of course for $200 it better be.

Exceptional

Bad

Disliked: The evening clerk of August 19th, said that he couldn't find my Booking.com reservation; said my driver's license was fake, told me my receipt from Booking.com was "just a receipt"!. Told me there was no such zipcode or town as was on my driver's license. Told me he would need me to pay the hotel again. They held my money, in effect, for 9 days despite multiple phone calls and sending them proof of my previous Bookings.com paymemt. After at least 5 phone calls... finally manager told me that Booking.com had put the reservation under my first name. That's not what my receipt said. Total scammers. Will hope to intimidate you into paying twice. Booking.com app erases your past trips, makes it hard to prove. Will steal and hold your grocery money. Hope that you forget about the double charge. There is the time value of money and sales quotas to cosider! Stay away! They should be investigated! Congress should pass laws about/ regulate apps and hotel cahoots double chargers. I have a mind to take them to court! Not a letigious person. Somebody, PLEASE! Regulate this industry!

great time, great experience and...

Liked: Staff was friendly and super nice, and the Elder lady that night that worked the front desk was a blessing!!
Disliked: an employee in the morning at breakfast was coughing made us a little nervous,

Exceptional

Liked: Convenient to shops
Disliked: loved it all

Exceptional

Disappointing