TownePlace Suites by Marriott Syracuse Clay

Exceptional

Very good

Exceptional

Liked: Cleanliness and friendly helpful staff

I would love to stay...

Liked: I loved the size of the rooms and the amenities. The grills were amazing and the outside seats were a plus ! the pool is very clean and they have the SOFTEST pool towels I've ever experienced !
Disliked: The washer and dryers were filled with dog hair. Originally the first room I was in was clean. But I did come a across a few issues in my "suites". The 1st issue I had was the bed rooms AC didn't work and my microwave stopped working. In which led to the next days room change, the room change was to A handicap accessible room in which was not really ideal for my two daughters, due to everything being reachable. There was dog hair everywhere in the room (on the walls, the pull out couch etc...) in which led to my 8 years old's face to break out badly ! due to dog allergy :(... I known there's not enough time for the housekeepers to DEEP clean nor do I accept anyone to be down on their knees to clean, But I expect for things to be clean, Especially for things out in the open.

Exceptional

Exceptional

Poor

Passable

Communication was difficult and inaccurate...

Liked: Room was comfortable and clean.
Disliked: Was never told pool was closed until morning of the date, front desk was difficult to communicate with for booking a room all week and was told incorrect information multiple times.