TownePlace Suites by Marriott Syracuse Clay

Exceptional

Exceptional

Poor

Passable

Communication was difficult and inaccurate...

Liked: Room was comfortable and clean.
Disliked: Was never told pool was closed until morning of the date, front desk was difficult to communicate with for booking a room all week and was told incorrect information multiple times.

Good

Liked: The cleanliness of the room
Disliked: The room i booked wasn't available and I am still waiting to find out about being reimbursed the difference in the room I booked and the room i had to be placed in.

Nice breakfast, clean rooms, expensive

Liked: Good location, close to many chain restaurants
Disliked: Inside pool advertised but not available due to needed health department approval.

Superb

Family friendly, great amenities and...

Liked: Great stay for families! We took advantage of a king suite that came equipped with a full kitchen and pull out sofa. Pool was good, great laundry facilities. Breakfast was plentiful as there were many options and more for all to choose from. Very friendly and accommodating staff. We very much appreciated the hospitality at this hotel and would definitely recommend!
Disliked: The pool was a bit murky and cold.