TownePlace Suites by Marriott Sacramento Elk Grove, Elk Grove

4

Very Good - 4.0 out of 5

Darlene Mon, 22 April 2024

Very good

Exceptional

Liked: Very nice staff, beautiful room.
Disliked: Everything was great.

Terrible experience would never stay...

Liked: Nothing
Disliked: Rude staffNo food or room serviceThey were short staffed and would not bring anything to the room. Had to go to lobby to pick up. No crib for baby. Broken AC. Wouldn’t bring portable heater. Noisy rooms with no sound insulation from outside traffic.

3 Day Stay for Medical...

Liked: The beds were super comfortable. The kitchenette was great. The morning breakfast was good. Staff were friendly.
Disliked: The location was too close to the freeway. The pool wasn't relaxing because of the highway noise pollution. The view outside the windows was less than desirable. I paid for a step in shower but got a tub, which I specifically didn't want. The shower had a short shower curtain that got water everywhere instead of a glass shower door. The toilet paper holder was an absolute modern nightmare. Every time you try to pull paper off the tp roll, it would catapult the paper across the bathroom floor. This caused us to use more than double the tp we would have normally used. Seems like a small thing but that added cost will add up against your profits over time.

Very clean, well appointed facilities,...

Liked: Beautiful, modern property right off Highway 99, in a quiet neighborhood, but close to eating and shopping opportunities. The highway noise wasn’t noticeable as the rooms are well insulated. Also very clean and well appointed. As an older traveler unused to some of the technology in today’s facilities I was a bit confused why my room lights didn’t work until the staff informed me I needed to put one of my room cards in a slot to turn power on. Felt it would have been helpful to learn this at checkin. Otherwise a pleasant experience.

Superb

Nice hotel but my room...

Liked: location
Disliked: The room was nice, but first night room above us or somewhere above was having to move out it was noisy and felt like someone was banging the floor.In the morning woke up to the call from reception stating my card had issue the payment didnt go through, so i had to go to receptionist on the morning on 26 Feb the lady at the front was very unprofessional and rude, even though i had paid for the hotel in advance through booking.com the lady didnt care and told me its not their problem and i had to provide my card details she obviously didnt know what she was doing but luckily managed to speak to hotel manager and she was unlike her staff very professional and knowledgable and knew how to deal with issues. and btw im still waiting on refund regarding my security deposit of USD 70 that i had to pay when i checked in.

Exceptional

New hotel in a good...

Liked: Clean, spacious rooms with a small kitchenette that had all the accessories you might need.It’s a new hotel so everything is still nice! Couldn’t hear other guests.It was too cold to swim but the pool area looks nice.Breakfast was great and had lots of options. Beds were still new and the pillows were on the softer side.Great location for Elk Grove. Perfect spot if visiting family or anyone at the assisted living across the street. Near to many shops and restaurants (will have to drive!).
Disliked: The fitness center is small and does not have a lot of options for someone who works out frequently but could hold you over for quick body weight or light weight workouts.Minor traffic noise. It is right next to the highway and if your window shares with that side of the hotel you’ll hear the semis speeding by, however that noise is diminished the further you get from the highway! Hotel is dog friendly but there’s not a lot of space to walk or exercise the dog safely without being on a major road.