TownePlace Suites by Marriott Orlando Theme Parks/Lake Buena Vista

Superb

Very good

Very good

Okay

Disliked: The team were quite unhelpful when asking about the bus service to the resorts. And the breakfast was terrible - so busy it wasn’t possible to eat in a relaxed way (that I would expect at a Marriott and for that price) in fact, we didn’t eat breakfast at all on both days as the queues were 50 people long with no tables. I’d rather spend another £20 in Starbucks

Very good

Liked: I liked the location and how big the rooms were .
Disliked: I didn’t like the breakfast options. The eggs and the pancakes tasted like they were frozen.

Superb

Liked: Access to laundry, gym and pool. Having stove top and cooking supplies to barrow
Disliked: Front desk never answered calls from the room when I attempted to reach someone to inquire about things I had questions about.

Bad

Superb

Exceptional

Liked: The customer service rep Jaun at the front desk he was excellent! He gave me more information that I didn't know about my check in but everything went smoothly thank you. Also Mrs. Francs she was very professional my first room I had had a bad smell in it she sent for the housekeeping they came up and checked the room and they were also professional and courteous and they changed my room with no problem because of the bad smell. Thank you Mrs.Francis and housekeeping staff.