TownePlace Suites by Marriott New Hartford

Worst ever!!

Liked: Nothing
Disliked: I had my reservations since March 2025. Came from Idaho. Got to the hotel at 1:30 hoping for an early check in. The one person working at the desk was in the phone and quickly told me they were completely booked and cant check in until 3:00. We waited to tell her that we had reservations. She said they overbooked and wee were on the list to move to another hotel in Rome. We chose that hotel because of the location for our event. Now we are 20 minutes farther from our event. Horrible! The worst part is that we NEVER received a phone call , email nothing to tell us before we drive there that the reservation we made in March was no good. Horrible customer service The poor lady at the desk was left to do the dirty job of telling people. Way to treat your customers and employees. Worst experience ever!!!

Superb

Exceptional

Liked: Excellent pool and other outdoor firepit,and free gilling!!!

Poor

Liked: Location
Disliked: Absolutely nothing I was lied to by front desk staff regarding the incidental I was told it was between 25 n 50 dollars over the phone n when I checked in it was 150.00, the bed was the worse woke up a few times during the night with my back killing me n my husband, so we didn't get very much sleep, breakfast was horrible, I doubt I'll ever stay there again

Was like being at home.....

Liked: Nice location for visiting with college student

Bad

Liked: Nothing
Disliked: Was being renovated paint everywhere paint prep everywhere

Management and all personnel very...

Liked: Excellent. Waffles were a treat. Omelette was real good too
Disliked: Property being under construction but certainly understandable

Great location, quiet rooms, clean

Liked: Breakfast options were great for me and my daughters, I would love to see gluten free options for like toast or bagel. All the staff we came in contact with were very friendly.
Disliked: Most of the time nobody is at the front desk if we needed something. The pillows go flat and makes sleep uncomfortable.Housekeeping did not replenish or clean anything in our room during our stay so we had to go ask for the things we needed.

It was a great stay...

Liked: It was great to have breakfast each morning. I have to say the scrambled eggs were the best.
Disliked: can't think of anything