TownePlace Suites by Marriott Los Angeles LAX/Hawthorne

Superb

Superb

Liked: Everything we needed for a 1 night stay at the start & end of our trip.
Disliked: The check in lady told us there was no food options close to us and we would have to walk a while only to know the location was close to so many food options and we walked to many of them. Because of the incorrect information we spent double the money on dinner ordering via Uber Eats. We felt very let down

Exceptional

Really look at the room

Liked: The room was big. Nice layout. The bed was comfortable, and I loved the kitchen area with a full-size, very clean refrigerator. The pool area was nice and had a grilling area that was being used by others during our whole stay. Very popular area. The common walking area was clean, and the design went well with the area.
Disliked: The rug was completely covered in red and black sticky stuff throughout the room. The tile in the walkway and in the bathroom was not fully clean. There was left hair and spots as if it were never cleaned. The shower had black stains from use. After I notified the manager, they came in and cleaned the next day, and the flooring was still not fully clean. As I checked out, I advised the man at the font desk.

Uncomfortably filthy I shouldn’t have...

Liked: I’m not sure.
Disliked: The rooms were cleaned and still dirty. The carpet in my room smelled so bad I couldn’t sleep. The wall paper in the bathroom so dirty. The shower stained. The covers , sheets and towels clearly need to be trashed and re ordered. The common areas filthy. Just digesting honestly. I can’t believe Marriott is really going down bad.

Superb

Passable

Liked: Location to SoFi and front desk was polite.
Disliked: It was dirty, as hair in the shower dirty.The house keepers were constantly saying rude comments about guests and snickering.As they were in the same elevator or in the hallwaysJust feet away from them.They think they are slick but we speak Spanish and body language is universal. This is terrible behavior for an employee.

Exceptional

Nice.

Liked: Good location.