TownePlace Suites by Marriott Little Rock West

Pleasant

Liked: The staff was friendly and the bedding was clean.
Disliked: Facility and rooms need to be renovated. For the price and that its supposed to be a 3 star hotel everything was scuffed and scratched. Room was a bit musty and a certain spot smelled like spilled cat food. It was decently clean.

Superb

Passable

Exceptional

Our room had an odd...

Liked: The location
Disliked: Our room had an odd smell, along with the elevator having a bad odder and harsh jump on the way down

Very good

Liked: Nice room. Decent price
Disliked: Eggs on Breakfast bar were cubed.....no soap in the bathroom. They said they were out of soap.

Will not stay there again!

Liked: Location
Disliked: There was no soap in the bathroom to wash your hands! The tv did not work. The coffee in lobby was cold at night. Coffee with breakfast was cold. Asked staff to help so they “Heated the coffee in microwave” instead of making a fresh pot. Staff was RUDE!

Exceptional

Liked: Breakfast very good. Staff very friendly.
Disliked: The drain in the bathroom sink did not want to drain.

The front staff was VERY...

Liked: The front desk person was incredibly helpful. Got me in to the last room that was available like the one I wanted. VERY HELPFUL
Disliked: The walls and carpets up and down the hallways are dirty. This property has gone down a LOT in the 2 years since we last stayed there. There were no extra rolls of toilet tissue in my room, and only about 1/2 of a roll on the dispenser. Also…there was a tissue box in the dispenser by the bathroomSink, but no tissue in it. Someone had stuck a dirty sanitary pad down in it…YUCK. So no one had checked this bathroom and taken care of business. In the kitchen area, there was a half roll of paper towels in the paper towel dispenser, with no extra rolls around anywhere. There were some dishes that had been put away in the cabinet that were still dirty. The top bedspread had a large hole in it…In essence, the housekeeping department needs to do better. For the charge for this room, the amenities were very much lacking and some were just disgusting. Please do better. Yall USED TO BE a great hotel. Don’t lose this ability. You can still be a great hotel with a little attention to detail