TownePlace Suites by Marriott Hays Guest Reviews
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Write a review
Danita Wed, 30 July 2025
Superb
Hsin-yi Mon, 28 July 2025
Convenient location and friendly staff
Liked: We love how spacious our room is. The layout is perfect with a separated living space, which allows us to spread out after a long day drive. The kitchen has everything we need for a nice homemade meal. There is a Walmart right next door for groceries. Super convenient and close to the county fair site. We got to see a live rodeo during our stay. The staff showed great hospitality! Will recommend whoever is passing Hays to stay here!!!
Darrin Sat, 19 July 2025
Passable
Disliked: Bad breakfast
Laura Wed, 16 July 2025
Not worth the money
Liked: Facility was decent.
Disliked: The staff when we checked in, and when I tried calling several days in advance they were not helpful and were very unfriendly. The young woman who checked us out when we left was very nice and apologized for the day before.The next trip I took was a month long stay in a hotel, and I picked a Hilton instead of a Marriott because of that experience.
Dr Sun, 6 July 2025
Nice hotel on the north...
Liked: Location and professional staff
Disliked: No place to hang my shirts and pants
Joyce Fri, 4 July 2025
Very good
Lauren Mon, 30 June 2025
NOT pet friendly.
Liked: The breakfast was good. The room was clean and comfortable.
Disliked: NOT pet friendly!! Despite their claim to be "pet friendly", they have a hidden policy that ony dogs less than 35 lb are allowed, which they only emailed us about AFTER it was too late to get a free cancelation. And then threatened $250 fee for bringing in dogs larger than 35 lb, so I found a cheaper room somewhere else to stay with my dog. Then they charged a $10 fine to my elderly parents for parking their trailer near the door so they could unload. The staff were standoffish and unhelpful, and hung up on my dad when he tried to ask where should he park his trailer instead. The room was clean but overall this hotel was NOT up to standard for what I would expect for Marriott or for the price.
Heath Sun, 29 June 2025
Nice overnight stay while traveling.
Liked: Very clean and modern
Disliked: Mattress in room 304 needs to be replaced. Very saggy.
Gary Mon, 23 June 2025
Superb
Kerry Fri, 20 June 2025
Superb