TownePlace Suites by Marriott Dallas DFW Airport North/Grapevine Guest Reviews
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2.2 miles from Grapevine centre |
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Jodi Wed, 20 March 2024
Exceptional
Mathur Mon, 18 March 2024
Not at all worth the...
Liked: Nothing
Disliked: Price was high - the service was poor..breakfast was bad. We asked for towels ..Noone came..we had to go down to collect..Hugely disappointed
Anthony Sun, 21 January 2024
Will not stay at this...
Liked: There was no problem with the property. I was at the hotel literally 5 hours (overnight) due to my flight disruption.
Disliked: I was on the list for the airport shuttle for 7 am, but they canceled the shuttle at the last minute and it cost me $70 Uber to get to the airport. I have selected this hotel because of their advertisement offering “free airport shuttle”. Also, they did not state that the airport shuttle service ends at 10 pm. I had to take Uber to the hotel the night before as well. I spent over hundred dollars on Uber. If they were upfront (10 pm last run and no guarantee of shuttle service), I would have selected other hotel closer to the airport. I do not recommend this hotel if you are arriving late and/or departing early in the morning.
Jessica Fri, 19 January 2024
Pleasant
Liked: It was close to airport, bed and room was comfortable, I had shuttle bus on my way back to airport. Breakfast is fine.
Disliked: I tried contacting the hotel by message, email and phone to arrange airport shuttle pickup unsuccefully, hence I had to take an uber.I couldnt find the counter to check in in hotel easily, as they share with courtyard (next door). Once I got to them they couldnt find my booking for a while. Indications were basic, not a good customer service.
Candace Tue, 2 January 2024
Great location cheap good breakfast
Liked: Close to all grapevine Christmas activities. Great breakfast.
Disliked: Parking wasn’t the best. Door leading to pool courtyard wouldn’t open with rim key so we had to walk all the way around.
Belinda Sun, 31 December 2023
Superb
Liked: The microwave, the refrigerator And the fact that you can heat up something on the stove
Disliked: The freezer in the refrigerator looked like everything was melted over
Marquez Fri, 29 December 2023
Very good
Amber Wed, 27 December 2023
Solid facility
Liked: Good room. Love that there was a dishwasher in the suite. Very small bathroom but the water was hot and it stayed a very long time in the tub.
Disliked: This property is connected to another hotel. The signs are misleading. There is not a proper designated check-in area. Guests like us and others were walking to the entire other hotel since they are connected without signs for check-in. It was confusing. When we finally made it to the correct desk for check in, the staff member who checked us in was rude when I asked why the signs pointed to the wrong direction for the hotels. “ because they haven’t updated them yet that’s why.” Was her response
Keith Fri, 17 November 2023
Liked: Staff was very accommodating. Flight delay caused my check in to be after midnight. Staff noted reservation and held room.
Jenny Mon, 13 November 2023
Very good