TownePlace Suites by Marriott Conroe

Superb

Such a nice place to...

Liked: It’s very nice and clean. The bed was nice.
Disliked: The only thing was we had to leave early and missed breakfast, but obviously that wasn’t y’all’s fault.

Superb

Disliked: Rooms showing age

Exceptional

Exceptional

Liked: The location and cleanliness of the hotel was on point. And the staff was very nice, accommodating, and attentive to the guests.

Quite nice (other than the...

Liked: Location was easy to get in and out of; staff was always friendly and helpful, with one exception detailed later. Breakfast was good with good options. Staff around the breakfast area was not always present and during my time there the trash was quite full.
Disliked: A minor item: the pillows on the bed were terrible; flat, they were basically like trying to sleep on a thick sheet rather than a pillow.The larger issue: The fire alarm went off just after 7am and continued for several minutes. My wife and I dressed and had just left the room to evacuate when it shut off. As it turned out, the fault was with the kitchen staff overcooking something and not an actual fire; so our 1 day of vacation and only chance to sleep late was ruined. This alarm also disabled the elevators for quite a while which was quite inconvenient. None of the staff ever mentioned the fire alarm nor did they apologize for the inconvenience until I directly asked them while checking out. Even then they offered no apology until I asked if they were offering any discount or compensation to guests for the inconvenience. They then apologized and said no. If I owned and operated a hotel and my staff committed an error that inconvenienced every guest in the building you can bet I would immediately offer an apology to every guest who entered the lobby and would comp them in some way during checkout. Up until the fire alarm went off, the staff was wonderful, following the alarm their attention to guests was sub par.

Very good

Good

Liked: Attractive room with lots of space.
Disliked: Air conditioner was extremely loud making sleeping difficult.

Exceptional