TownePlace Suites by Marriott Columbia Northwest/Harbison

Bad

Liked: My reservation was canceled , so wasn't able to give you an answer, I am sure your suites are very nice, I have stayed with you before,,thanks for asking

Good

We would stay here again.

Liked: Good location, ease of reservation, good breakfast.
Disliked: Traffic in and out of lication

Exceptional

Liked: Excellent customer service by Reilly at the front desk . Felt like I was being welcomed home.

Superb

Every employee was so sweet...

Liked: The breakfast was amazing delicious everything on point
Disliked: The location was very convenient cause it was close to the mall and lotta restaurants and to a Walmart

The majority of my stay...

Liked: The staff was friendly the breakfast.Was mostly good. I was allowed to have a late departure.
Disliked: Upon entering my room it smelled like weed. We were there for an event, and when I told the front desk. We would need some additional wash clothes and towels for in the morning, I was told we would have to bring them the unclean ones before we could get new ones.

Liked the stay except for...

Liked: good sized room with a full kitchenette (including range, pots and pans, utensils, dishes)good location near freeway, shops and restaurantsfriendly and helpful front desk staff
Disliked: Lack of daily housekeeping service, even if requested. I believe this is the first hotel I have stayed in where you don't get the option of having housekeeping come in. I did not see a notice advising of this. I realize other hotels discourage daily housekeeping "to save the environment", but they usually will come in to clean if requested. Had to call the front desk for fresh towels and to empty the trashcans. I noticed some other tenants putting bags of trash out in the hallway. Variable quality of breakfast service (buffet in the lobby). Was good the first two days, but poor on the third day. There are a limited number of items, which would have been okay except when food was not immediately replenished when empty. On the third day, the boiled eggs were gone and not replenished. The sausages were gone, when finally replenished they were cold. The scrambled eggs were tasteless and watery. (there were no other egg choices or alternative to the sausages). The orange juice tasted like water (corrected when the empty orange juice container was replaced at my request). The lone trashcan was overflowing. It looked to me like the lone visible employee working there was overwhelmed.

Superb