MainStay Suites Middleburg Heights Cleveland Airport

Decent

Liked: Convenience and the location.
Disliked: The closet in my room(107) smelled like Cat Urine. The rooms need to be updated as well. It can be cleaner as well its easy to tell the cleaning staff isn’t thorough.

I was disappointed because I...

Liked: The location was excellent but I wasn’t reminded about breakfast.
Disliked: Housekeeping cleaned once a week. We had to get our own supplies. It wasn’t enough coffee or tea & sugar. The coffee pot wasn’t cleaned properly. The bottom of the refrigerator didn’t get cold at all. There was no pad with paper. There was no Bible.

Exceptional

I want a refund I...

Liked: Nothing they are disrespectful they didn’t rent me the room and then tried to keepMy money they would not rent to me if I didn’t pay more money than what was originally booked they tried charging me an additional $80 on top of the 160 plus $100 security deposit
Disliked: He was very disrespectful he called me bigger bitches I’m going to sue mainstay

Exceptional

Bad

Horrible experience from a Choice...

Liked: Nothing
Disliked: The kitchen sink had ants. The cleanliness overall was terrible, particularly in the bathroom. I went to turn the AC unit on in the one room and the cover fell off. The TV in the bedrooms did not work. The stove was left on from prior user. The door was unlocked and open upon arrival. And in the morning I found bedbugs on my clothes that I had left on the floor that I changed out of.

Exceptional

Liked: Rooms are very nice and clean. Hotel staff friendly and accommodating.
Disliked: Would have preferred the wifi to be a secured network.

Good