TownePlace Suites by Marriott Albany Downtown/Medical Center Guest Reviews
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Li Fri, 25 July 2025
Rude, lying management, lie about...
Liked: The Reception Coordinator (front desk staff) was pleasant, but the managers are liars.
Disliked: The Manager, Casey, and the GM Tyler... my family traveled from Southeastern Massachusetts to Albany NY for my aunt's funeral. NO working light bulb in the bedroom and was NEVER replaced when asked. The hotel ran out of food an hour and a half BEFORE breakfast was over on Saturday morning and Casey, the manager had a NASTY attitude and told us if we don't like it we can eat somewhere else! NEVER OFFERED TO ACCOMMODATE THE LOSS. Breakfast was supposed to be included in the payment for the stay! I will NEVER recommend ANY FAMILY OR FRIEND OR EVEN A FOE TO STAY THERE. THEN when I asked to speak woth the GM Tyler, about our stay, I was told I was going to get 20,000 points = to 1 free night at ANY Marriott Bonvoy Hotel, AND that wasn't honored because HE LEFT and is NO Longer the GM! HE KNEW HE WAS NOT GOING TO BE THERE! So I can't log into Bonvoy apo, NO points were awarded to.me and my card was still charged with more incidentals they could not explain the itemization for! THIEVES AND LIARS AND LESS THAN PROFESSIONAL SERVICE. and the temporary GM, Denise NEVER CALLED ME BACK EITHER. So you all have my money for LESS THAN Motel 6 service. NEVER AGAIN.
Lisa Thu, 24 July 2025
Passable
Disliked: The location. Someone got shot up the street. We heard the gunshots early in the morning.
Mollie Fri, 11 July 2025
Pleasant
Liked: Good sized room and staff was very accommodating
Disliked: Not a great location. Seemed not the safest area
Brown Fri, 4 July 2025
Our stay was fine for...
Disliked: The pull-out couch was very uncomfortable. The mattress needed to be replaced and the entire couch should be larger.
Anonymous Sun, 22 June 2025
Exceptional
Liked: Staff was incredibly friendly and fun!
Disliked: The stay exceeded my expectations. Nothing bad to say.
Sarah Fri, 20 June 2025
Very good
Liked: Front desk staff were amazing
Adrian Mon, 9 June 2025
Great stay, front desk was...
Liked: Hotel was very clean and the front desk personnel were stellar.
Disliked: The quality of the breakfast was disappointing.
Marie Tue, 20 May 2025
Good
Vonholtz Sun, 27 April 2025
It was fine.
Liked: The breakfast was fine and the staff was nice.
Disliked: The toilet in our room didn’t flush, the hotel smelled like marijuana and the room definitely needed an update.
Mary Fri, 18 April 2025
Superb
Liked: Cassie at reception was amazing
Disliked: Very little selection at breakfast