Tower Suites by Blue Orchid

As soon has you enter the hotel you could tell that it was a classy hotel. I was greeted by a member of staff who directed me to the desk to check in; the staff were all so helpful. The room was spotless and well stocked with tea and coffee. The breakfast was first class - plenty of everything. I will recommend this hotel to my friends and family if they need to stay in London.

Liked: The staff.
Disliked: Nothing.

Lovely stay in a great...

Liked: Fantastic location, near the underground station which makes it ideal to get around London very easily!
Disliked: The room was very warm and even with the window open it was uncomfortable to sleep in on some nights. Breakfast staff were not always attentive, we had to ask multiple staff multiple times for tea or coffee every morning. Some staff came to us and then never returned, we then had to ask other staff to sort out, not great service.

Exceptional

Exceptional

Good

Liked: Breakfast, Location, Restaurant, Staff
Disliked: Different room type and smell in the room

Superb

?

Liked: From August 2 to August 5, 2025, I spent three extremely long days here. I happily booked a five-star hotel through Booking. Since I was traveling with elderly family members, I double-checked via messages before departure to make sure we would have twin rooms to avoid affecting their sleep. When checking in, no one said anything, but once we entered the room, we discovered it was a double bed. I went to the front desk to complain, and all I got was: “Sorry, we’re fully booked.” In other words, no twin rooms were available — what was I supposed to do?It turned out one of the rooms could be split into two beds. A staff member came and spent half an hour fixing it. But the other room was a bigger problem — the bed couldn’t be separated. The front desk just told me: “Tomorrow we’ll check if a twin room becomes available.” I was so “grateful”! Tomorrow?! After flying more than 10,000 kilometers, what if my elderly family members don’t sleep well tonight — will you take responsibility for their health?We went back and forth with the front desk multiple times. Finally, I said, “At least lend me a mattress so they can sleep separately. I don’t mind putting it on the floor.” Instead, they brought a folding bed. At last, the first night was settled.The next day, when we came back, the folding bed was gone. I asked the front desk, and the reply was: “Yesterday we loaned it to you, but if you want it again tonight, it’s £90.” I may not have understood every word in English, but essentially, they wanted to charge me. So yesterday, I was just a “troublesome guest” begging until they pitied me and gave me a bed “for free”? Today there’s no such favor? Of course, I refused — I was only asking them to honor the booking contract. I wasn’t requesting anything extra. Thankfully, I asked again if a twin room was available — and “luckily” there was. Of course, we had to repack everything and move, but at least for the second night, I finally got the room type I had paid for.

Passable

Liked: From August 2nd to 5th, 2025, I spent three very long days here. I happily booked a five-star hotel through Booking. Since I was traveling with elderly family members, I wanted to avoid any issues with their sleep, so before the trip I confirmed multiple times through messages that we would have twin rooms.But upon check-in, nothing was said, and only after entering the room did I discover it was a double bed. I went to the front desk to raise the issue, and all they said was, “Sorry, we’re fully booked,” which basically meant there were no twin rooms available—so what was I supposed to do? After some back-and-forth, it turned out one of the rooms could be converted into twin beds. They sent someone who spent half an hour fixing it. But the other room was a problem—the bed couldn’t be separated. The front desk told me they would “help” check the next day if a twin became available. How considerate! Only tomorrow could they resolve it? I flew more than 10,000 kilometers—if the elderly can’t sleep well and don’t feel well afterward, are you going to take responsibility?After several trips back and forth between the guest room and the front desk, I suggested: why not just lend me a mattress so they could sleep separately? I was even willing to put it on the floor. Eventually, they brought in a folding bed, and at least the first night was finally settled.The next day, when we returned, the folding bed was gone. I asked at the front desk, and the answer was: yesterday it was only “lent” to you; if you want it for another night, it costs £90. Maybe I didn’t understand perfectly in English, but the point was they wanted to charge. Yesterday, I was treated like a troublesome guest who begged until they “pitied” me and lent one. Today, no such luck. Of course, I refused—I was only asking them to honor the booking agreement. I wasn’t asking for anything extra. So I asked again if a twin room was available.

Very good

Very good