Tower Motel Long Beach, Long Beach

Bad

Liked: I dont like it i ddnt get to stay there , the palce so dirty and smell so bad

Disappointing

Will never stay there again

Liked: There was no breakfast
Disliked: The parking! The space was very limited, the location was not good.

Bad

Liked: Nothing at all
Disliked: Staff was rude, crackheads running all threw the property screaming and yelling all hours of the night, I asked for a refund and staff declined to accommodate me and left me standing at the services window to never return.

Shame on Booking.com for not...

Liked: There was nothing about the property that we liked. The front desk assistant was rude, aggressive and had no tolerance. We arrived earlier than check-in because I was told on the Thursday prior to our stay by a female employee at the hotel that we could come early check in based on availability.On Saturday we arrived at 1:30 PM. Checking plus 3 PM. The man told us to park on the street. There was no parking around. There is signage throughout the parking lot that one spot per tenant and parking for hotel guests only. He kept telling us that parking is not included in the hotel, and we need to read the rules.My husband and I continually asked where to park because there is no street parking. It’s on Pacific Coast Highway.We went back-and-forth and finally the man yelled that we were not allowed to stay at the hotel, and told us to stay somewhere else.I called Booking.com on Saturday the day of the event and was put on hold after talking with a representative for 30 minutes. When I asked to talk to a manager, he put me on hold and then the line disconnected. I called back on Sunday and spoke to a different representative and the same situation happened where when I asked to speak to a supervisor I was put on hold and the line disconnected. I am very upset that booking.com is not giving me a refund as we were kicked out of the hotel before we were even able to stay there. This should not be up to the hotel manager to offer a refund. This is a Booking.com situation. You cannot collect money from people and then not allow them access to a property and keep their money. Feels very unethical and illegal.
Disliked: Not applicable