TORTUE HAMBURG - Schöner als die Fantasie

Perfect

Liked: Location, staff and comfort. Great roof top bar.
Disliked: Nothing

Very much regret booking this...

Liked: Great shower.
Disliked: Outrageous charge for breakfast (€55 if not prebooked). 5 hangers in a double room. No milk for coffee. Tea bags but no kettle so nothing to boil water with. No iron or ironing board. Room overwhelmingly hot and stuffy - what passes for air conditioning is actually "air movement", which I've experienced before both in Germany and Switzerland, and is completely useless. With the control on max cool, the room remained at 24 degrees, and it wasn't even very warm outside. In a heatwave., this place must be torture rather than tortue. It has a cigar bar which vents into the courtyard - one evening my partner's room stunk of smoke owing to his leaving the window open to try and let some coolness in.

Lovely hotel

Liked: Beautiful facilities. Great location. Great staff. Lovely rooms.
Disliked: Breakfast at €55 is ridiculous

Work trip to Hamburg

Liked: Very central
Disliked: Very pricy but ok

Very poor

Liked: It was clean
Disliked: The airco didn’t work, no sport faciliteit, no parking

Exceptional

Exceptional

Not really worth the money

Liked: - Most of the staff were very pleasant & polite- size of the bathtub- firmness of the mattress and couch- breakfast - rooftop garden
Disliked: - some of the staff weren't that polite- several issues settling the bill, aka being billed too much and credit cards not being accepted due to issues with the hotel's processing system- room had several issues: too hot (blankets & temperature even with ac), bathtub stained, walls had dark markings, noise through closed windows very noticeable)- pastries in the brasserie were dry and stale

Exceptional