Toronto Marriott City Centre Hotel

On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Disappointing

If you're a baseball lover,...

Liked: The view overlooking the ball field is SO amazing and a must do! The city view was fine also and the rooms were both very nice! We enjoyed our experience here very much and loved the convenience to get around to see Toronto's sites.
Disliked: It was a little costly but again loved the convenience and the views of the ball field are so fun to experience. The restaurant was nicely located and convenient however the quality of food was just subpar for appetizers. The nachos were kind of a joke for the cost. The amount of chicken on them was very small and not worth the cost. It would be nice to have a great convenience but great quality of food to go with the price and convenience. The breakfast however for my son who is 11 and $10 was superb and very much appreciated. The hostess even gave me a cup of coffee to enjoy (at no cost) while I sat with him to eat. Thank you, that was probably the most generous and made the trip extra special. ( I can't remember her name)

The room was fine. The...

Exceptional

Liked: Everything was within walking distance, loved it.
Disliked: Everything was perfect.

Exceptional

Liked: It was walkable for concert at Rogers Center.
Disliked: N/a

Location wise, it’s perfect. Maybe...

Liked: Great location, walking distance to great spots like the CN Tower and convenience store is available nearby. The staff are helpful and friendly
Disliked: The furnitures a bit old

Superb

Liked: Location was super
Disliked: Nothing

Exceptional

Excellent

Liked: Location
Disliked: Nothing