On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Very good

Exceptional

Exceptional

Exceptional

Exceptional

Bad

Disliked: No

The place was so nice,...

Liked: Everything
Disliked: Nathing

Exceptional

Good

Liked: Bathroom was nice. Pillows amazing! Bed comfy.
Disliked: Windows were quite dirty on the outside. The lack of decor; a very plain and boring room. Long walk from the elevator to our room but it is the ?dome? So it is expected It is Covid after all so prices could reflect the fact that we can not enjoy any facilities the hotel would normally have to offer. And our online booking stated that we get free parking but when asked on arrival they said it was no longer. It should be honoured since it was advertised when we booked.