Toronto Marriott City Centre Hotel

On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Very nice Hotel, exceptional rooms,...

Liked: The hotel and staff were very nice, the room was exceptional, beautiful and very clean It was close to everything and could not be any more convenient to the CN tower or to attend a Blue Jays game. I highly recommend a stay here.
Disliked: For such a nice hotel, the breakfast was disappointing. It was the same food that you would receive at any other hotel that offers a free breakfast, only it was expensive and had tater tots instead of potatoes, which in my option is a lower grade food, even if you ordered off the menu it came with tator tots and most of what's on the buffet.

Pleasant

The hotel's staff and proximity...

Liked: The location to Roger's center. The staff from the bell hops to the cleaning staff and front desk staff are very polite and helpful.
Disliked: Nothing really

Exceptional

Liked: Perfect spot for sight seeing

Exceptional

Superb

Exceptional

Liked: Diana at the front desk was exceptional!
Disliked: Nothing! Best spot in Toronto!

Disappointing

If you're a baseball lover,...

Liked: The view overlooking the ball field is SO amazing and a must do! The city view was fine also and the rooms were both very nice! We enjoyed our experience here very much and loved the convenience to get around to see Toronto's sites.
Disliked: It was a little costly but again loved the convenience and the views of the ball field are so fun to experience. The restaurant was nicely located and convenient however the quality of food was just subpar for appetizers. The nachos were kind of a joke for the cost. The amount of chicken on them was very small and not worth the cost. It would be nice to have a great convenience but great quality of food to go with the price and convenience. The breakfast however for my son who is 11 and $10 was superb and very much appreciated. The hostess even gave me a cup of coffee to enjoy (at no cost) while I sat with him to eat. Thank you, that was probably the most generous and made the trip extra special. ( I can't remember her name)