On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Due to lack of room...

Liked: Really nice hotel, everything is close to it. I enjoyed especially the breakfast looking the Bluejays field.
Disliked: Room cleaning. This was really dissapointing. I understood the comment on front desk to make an appointment for that, due to the COVID times, but even when I asked for room cleaning, they never did it. Staying at a hotel, especially a really good one like Marriot instead of Airbnb is because we do not want to deal with cleaning and arranging our room, that is a given service we expected.

Exceptional

Liked: Upgraded to a suite which was great. Staff were incredibly friendly and helpful.
Disliked: Nothing not to like.

Pleasant

Liked: The staff were amazing and so were the beds.
Disliked: 1. The mini fridge wasn't working in the room.2. We ordered from the restaurant and the food was terrible. The fried chicken was just salty and the barbeque tasted like tomato paste salt and sugar. It was not the best food so we ate out the whole time because we couldn't trust it. We also stayed away from the breakfast vouchers just because of the restaurant. 3. The hot water in the sink from the bathroom smelled like sewage.

We had a great, comfort...

Liked: The breakfast was great and staff was really nice.
Disliked: The hot tub was not working and the pools water was cold.

fair

Liked: prime location, comfy and spacious rooms
Disliked: relatively far away from union station, limited staffing and limited complementary itemsone of the staff asked me ?why I need extra slippers when I?m wearing one? whwn I asked for extra ones - that sounded rude and disrespectful

Very good

A great hotel in a...

Liked: Amazing rooms, friendly staff! The whole location felt clean and cozy!
Disliked: Breakfast was just okay, expected a bit higher quality considering how amazing the rest of the hotel was.

Exceptional

Very good