Toronto Marriott City Centre Hotel

On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Great location but missed the...

Liked: The beds was very comfortable, the pool was open late and it was a great location. The ice water in the lobby was a nice touch after a very hot day.
Disliked: We requested a crib multiple times and still did not receive one. Gave up after the fourth request. There were no hotel towels available at the pool area. The wifi password was nowhere to be found in the room nor on the keycard holder. Starbucks within the lobby closed surprisingly early.

If your seeing a blue...

Liked: Right next to Roger’s centre
Disliked: No beverages for guests to purchase . They soda machines .. but come on , for the price of the room, they should be able to offer something for the guests .. even smaller hotels have something .. doesn’t matter the cost , we had to walk to a local grocery store.

Good

Liked: Staff, exceptional. Air conditioner annoying, too loud. Old sockets. Need more USB .

Exceptional

Liked: Location was amazing

Without issues. Surprised how good...

Liked: My partner asked if there was a room on a higher floor for view. We were upgraded to a king on the 11th floor.Location is ideal.. walk every where. Actually did not know about the breakfast. Missed it three days in a row.
Disliked: Washroom on lobby floor is small. Needs two booths and additional urinal

Awesome service. Honestly wish I...

Liked: Great location if you want to explore the city
Disliked: Trying to get to the hotel lol maps app couldn’t help me get directly into the hotel lobby so had to call the company for help.

Uneventful. Met my needs. Clean...

Liked: Everything. Clean room, clean sheets, sufficient toiletries. Everything was in order.
Disliked: No green tea in the room ( I dont drink black tea) and no drinks in the fridge. Would have been nice to have some drinks in the fridge and whatever I take can be added to my bill

Very good

Exceptional