On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Gave me wrojgnroom

Very good

Disliked: I?m aware of COVID and limited amenities, only grievance I had was no housekeeping I had two days of take out piled up in room and zero housekeeping services aside from that pleasant stay . Easy check in / out . All in all still one of my favourite places to stay downtown!

Exceptional

Exceptional

Liked: I was upgraded to the king suite and it exceeded my expectations

Great location, great staff, probably...

Liked: We stayed at this location because of its proximity to all of the attractions that we were planning on attending. It was a great choice for us.

Exceptional

Exceptional

Liked: The pool was heated and there was a hot tub. Being a coffee drinker it was nice to have a keurig in the room for my wake up coffee. And there was a Star Bucks in the lobby for that coffee on the go.

Very close to the convention...

Liked: We enjoyed everything, we used the facilities on site, gym/pool. This is my 3rd time staying here I will always stay when I travel To Toronto

Superb

Liked: Room was great. Loved the stadium view and extra living space. We went in February so no games but cool space.