On arriving to your hotel I went to check in. The lady I had was very gruff. I told her that I was told breakfast was included in our stay and she preceded to tell me it was not. I asked if she was sure as I was told that it was when I had called - she assured me it was not. I let that go, then she proceeded to tell me that the gym and the pool were closed, under renovation. I said I was very disappointed in this - my daughter, myself and my friend had all brought our bathing suits and it was one of the reasons we had chosen this hotel. I conveyed this to the lady and she said we could use the sister hotel down the street for free. I explained that I did not feel comfortable for 3 young ladies to walk alone down the streets of Toronto at night to go to the other hotel. She basically said 'oh well, it is what it is'. I was livid, so I said that then for the inconvenience she should include breakfast and she said no. I have stayed at the Renaissance before and I have had breakfast there before, but I can assure you I will not choose to stay there next time we visit Toronto which I must say is frequently.

Liked: We were very disappointed.
Disliked: The pool; the service; the gym.

Will not stay there again.

Liked: Close to everything. Basically just one step away.
Disliked: Booked through Booking.com, the room described as king guest room with double large bed, but I received 2 double beds room with stadium view, not the city view. The room that the receptionist assigned me was not the same as the room that I booked through booking.com. Room is too far from the elevator. Prepare yourself for a marathon through a long way corridor. No free parking, for a high class hotel without a free parking for a guest. Very funny

Great location but still room...

Liked: The location was excellent and the rooms were very clean and well taken care of.
Disliked: The air conditioner in my room made very loud noises while in operation and that was rough for us to sleep especially with the young child and the parking situation was not ideal for anyone who is coming from out of town with the vehicle very disappointed.

Exceptional

Liked: Excellent location for a baseball game and dinner nearby.

Exceptional

Fabulous

Great location.

Liked: The location to the Blue Jays stadium was excellent. It was literally adjoining the field.
Disliked: The fold out bed in the junior suite was terribly uncomfortable.

Superb

Disliked: The price.

Exceptional

Exceptional