Name: Toronto Don Valley Hotel and Suites
Address: 175 Wynford Drive, Toronto, ON
Telephone: (888) 406-7656

I was very pleased overall with this hotel. I was particularly pleased with the availability of transportation to and from my event on Saturday. My only complaint is that the WiFi went out a couple of times and had to be restarted.

Liked: Excellent room and excellent service from your staff.
Disliked: WiFi Internet a little spotty.

Liked: Price.
Disliked: The room smelled like someone had just had a smoke even though it was a non-smoking room. The smell never left over the 20 hours we were there. You shouldn't have to pay $12 a day for parking. We drove around the lots for 20 minutes on Saturday night trying to find a spot. The front desk staff are not very friendly. They are efficient but not friendly. They treat you like you are an inconvenience to them.

Bad

Good

It was my second time...

Liked: I booked two rooms. One of the rooms was bad. The air conditioner was not working, you put another air conditioner in it, which was very noisy, the patio door was not closing, etc The first night was horrible. Then we changed the room.
Disliked: you are not responding to my message. I lost my computer charger, and wrote you a message but you are not responding. You took 30 dollar from my bank account ı am asking the reason but you are not responding.

Very good

Superb

Very good

Good

Liked: The bed was very comfortable, and the room was clean and well-maintained. The bathroom was modern and clean, with good water pressure. The reception staff were welcoming, professional, and helpful throughout my stay.
Disliked: •The gym is very small and feels cramped.•The sauna room was uncomfortable, with a low temperature that didn’t provide the expected relaxing experience.•The shower area and changing room lockers were not well-maintained and lacked the basic comfort and cleanliness I expected.