Topsail Shores Inn, Sneads Ferry

4

Very Good - 4 out of 5

Anonymous Thu, 28 September 2023

Very good

Awful staff, dirty floors.

Liked: Location was good. Beach is right down the road and near plenty of restaurants.
Disliked: Upon first appearance it seems clean. However walking barefoot in the room I could feel the grit on my feet and when I took a damp towel to the floor it came up dirty. Worse than that is the staff. I overslept my alarm and they were angrily beating on the door SCREAMING that it was 11:03 and to hurry up and get out. My husband and I scrambled to get our stuff together and we were pulling out of the parking lot at 11:17. When we stopped to get gas down the street I checked our account to find they charged us $100. I called to ask why and was 1st told it was due to late checkout. When I challenged them that it was less than 20 minutes and the family in the room next to us was still packing their vehicle when we were already leaving they called me a liar and said that wasn't the case. I asked to speak to a manager and was told I couldn't. Finally someone else came to the phone and they told me the charge was for stained sheets (my toddler spilled sauce on a sheet). I pointed out that the sheets could be washed and was told they already tried and it wouldn't come out. It hadn't even been 15 minutes so I challenged them again and they stated they had already washed and dried them to determine they were ruined. I asked how they managed to wash and dry them in that short amount of time and then the story changed to us leaving a bag of trash in the room. Mind you, I would have removed said trash had we not been so rudely rushed out. Regardless, the room was not "trashed" as they tried to make it seem. Don't trust these people. They treat out of towers like garbage and will assess BS charges to your account after the fact. My husband and I travel at least 6 times a year and have NEVER had such a terrible experience. We will never return.