Tollgate Hotel & Leisure

They need to get rid...

Liked: The location
Disliked: The facility and furnishings

Will never come back

Disliked: The decoration. The stuff was very rude, heating & electricity didn’t work

Nice

Liked: .
Disliked: .

Exceptional

Liked: Room was clean, staff friendly

Decent stay for one night,...

Liked: Location was good, my daughter had a cheer competition at Fenton Manor which was about 6 miles away. The hotel is walking distance (30 seconds) to a corner shop and 3-4 minutes to a local Co-op with cash machine) and a short drive to a Costa and McDonalds. The salon was a great addition as my daughter was able to get her competition hair done professionally in the morning, Marie who is the owner was lovely. The room with two single beds was OK but very dated, old tv, bathroom needs a lot of work etc. I think for the cost of the hotel, it is to be expected. Check in and check out was a 5 second job which was a nice addition to the stay.
Disliked: Room is dated and could do with general touch up and repairs

Grim

Disliked: No breakfast; no mention; broken window hinge split off wood; no effort to fix; mgt did not care. Ill fitting entrance door; old loo roll on floor not tidied; basin did not drain.

Passable

Passable

Wouldn’t stay again

Liked: It was in a good location and staff were friendly
Disliked: It didn’t feel like a hotel at all. It appeared there were a number of people living there. Bedding was clean but the shower dripped loudly all night. No air con.