Titanic Hotel Belfast

Fab place, we are already...

Liked: The room was incredible. We could see the Titanic hotel from our bed. The bed was huge and super comfortable. Bathroom was super clean, and huge too.

Great location, brilliant staff and...

Liked: Lovely design. Excellent food in the restaurant.
Disliked: Traffic and screeching cars kept me awake all night.

Exceptional

Exceptional

Beautiful hotel and pleasant staff....

Liked: Location was excellent.Bed was very comfortable.Excellent air condition.Respect shown for all trades involved in the history of the Titanic legacy.Old features being maintained.
Disliked: I felt the interior set up of dining chairs and tables in the cocktail bar/ dining area was pleasant to look at but was contradictory to a good dining/ drinks experience. Beautiful, turquoise coloured sofas but these were largely unsuitable for their functional needs i.e to facilitate eating and drinking in comfort, seat width far too deep and cushions were too soft to provide any functional use or support. That meant that customers had to either decide to move chairs themselves from another table or consider eating at the bar, or grin and bear it and eat your meal hunched between over a low table in a very low, deep sofa. The setting was exceptionally beautiful with lovely music in the background. However, l felt the catering Management need to review their current vision for where this cocktail/ dining area customer service area is going. The reason being is the staff were all very young and largely appeared to lack awareness of the customer needs or expectation’s. We only stayed for 2 days and chose to eat out on the second evening as it took on average 1.5 hours to order, eat and wait for someone’s attention to get the bill for just a light bite ( chicken wrap and chips and chicken bites) for a child and one adult. There appeared to be no, organised method or planning so that staff were designated to just concentrated in one area of this vast room. So we had to try and get attention from up to 5 members of staff for stages of seating, ordering, again to get drinks, ask for bill or order a second drink. Eventually l took to dropping my knife on the floor to hope one of them would turn around, just to pay the bill!Staff are lovely, do not get me wrong but this group of lovely people appeared to be untrained in basic catering or dining experience etiquette.

Exceptional

Other than the breakfast we...

Liked: Location was brilliant for titanic museum and W5 - bed and room really comfy & clean
Disliked: Breakfast was disappointing :(

Lovely hotel, friendly and accommodating...

Liked: The bed was so comfy. The staff were amazing. I had medicine that needed refrigerating and they provided my own bar fridge. Location was perfect for the Titanic experience and the airport.
Disliked: Waited too long to be seated and served for dinner. Lot of staff wandering around but we were ignored for some reason. Breakfast was similar experience on the first morning (bank holiday?) But was great after that.

Exceptional