Thunderbird Lodge Guest Reviews
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|1.2 miles from Mitchell centre|
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Joanna Tue, 21 September 2021
Anonymous Mon, 20 September 2021
Liked: Staff, whirlpool
Leslie Mon, 20 September 2021
Great location. I would recommend...
Liked: Room was clean. Host was pleasant.
Disliked: The outside lights were too bright. This made it difficult to sleep.
Josephine Sun, 19 September 2021
Liked: Friendly staff. Clean facilities. Good breakfast.
Steven Tue, 14 September 2021
Jasper Sun, 12 September 2021
Larry Sun, 12 September 2021
Mama Sun, 12 September 2021
Liked: The photos were cute. It looked rustic from the outside.
Disliked: Staff wouldn?t give us a room on the first floor, she said she was sold out. There was no elevator which is only complicated for a family of five and a 40 pound puppy in a kennel. When I went upstairs to check out the room, I noticed the second floor decking creaked, squeaked and made all sorts of noises that myself and my husband who has spent his life building homes and installing ceilings felt was at best very sketchy? the room, it stunk like years of cigarette smoke and the heaters along the baseboards seemed like a terrible fire hazard for my kids to be around? when my husband and I chatted about whether or not we felt comfortable staying there, we heard another guest say no, I?m not staying here, there are tons of bed bugs? at this point we went to the front desk and asked for a refund. She said you have to do it online and gave us the pet deposit back? however the property has not responded to customer service or myself. Ugh. We were at the property all of ten minutes if that. The lady at the front asked oh you want first floor I can get you a room on the first floor. Sooo what? Now we get bed bugs? Ugh. And apparently even when a room isn?t advertised properly, a room can?t be refunded. It?s awful that a place with bed bugs, stinky cigarette Smokey rooms and unsafe second floors would be aloud to advertise on this app. This is the third time in four months my husband and I have traveled across the country. We love traveling and normally don?t run into this issue. I am not sure if I will be using this site again and I?m definitely never going to stay at the thunderbird again. Especially not after what the locals had to stay about that place!!
Debra Thu, 9 September 2021
Liked: Friendly staff, dry clean
Disliked: Very low Toilets
Rudy Thu, 9 September 2021
Disliked: Poor/useless internet service. Climate controls did not sync with equipment, had to stand on chair to manually manage.