Three Bears Resort Ascend Hotel Collection

Very good

Liked: All of it

Poor

Liked: Was nice and clean
Disliked: Was told couldn’t order breakfast no cook. Dinner took over an hr andxwas the only one in the area. Wasxtold on bookijg check out was there but got there was at 11.

No open Tuesday

Liked: The water park
Disliked: Had to go back to reception to change rooms as beds had crumbs and hair in reception staff was very friendly In the water park for the kids small tube slides did not have water and my granddaughter could not slide there and was not allowed at the very top tube as she was to smallWe arrived on Tuesday and no whete on Booking . Com is info that the water park is closed we drove from Chicago to take kids there and found the park closedKids Pool had lots of sand in very disappointing especially if the facility was closed the day before But we still enjoyed the stay Thank you

Very good

Superb

They lost my booking.com reservation...

Pleasant

Horrible

Liked: Not much the water park was the best and that was ok
Disliked: They didnt have my reservation paid more room was filthy dirty sheets dirty underwear in the drawer walls were dirty shower curtain was dirty key stopped working every day. I left a day early. Charged me more plus another 161 dollars for what I don't know. Did no damage I would love a refund but I do want my 161 refunded back

Terrible experience and unsafe

Liked: We had problems with nearly every aspect of our stay and wouldn't say there was much that we liked. We will not be returning.
Disliked: This hotel is grossly understaffed and it is affecting safety and cleanliness, and my family will not be returning and I will not recommend this establishment to anyone.Our room was filthy, there was gum and hair in our main living room area. The toilet did not have a lid that came down, which is really gross given how duty our room was, and surprising given the facility is advertised as family-friendly. Our toilet also ran all night and didn't flush completely.We waited an hour for a single pizza at the restaurant in the water park because there was a single worker, not because there were a bunch of pizzas ordered. Many of the games in the arcade didn't work.At 11:30pm at night, the fire alarm went off. My family evacuated to the lobby. There was one worker present who did not know what was happening, speculating that maybe someone pulled the fire alarm. There was chaos in the parking lot as people tried to move their vehicles because they had concerns that they would be blocked in by fire trucks (we were not one of these people). After 20 minutes another worker came and "cleared" the alarm and said there wasn't a fire but a flood. No firemen came into the lobby at any point. No one took charge of the situation or knew what was happening. With three kids under 6, it was a fairly overwhelming experience for them, and not a situation that I felt safe in given the lack of workers present or emergency management.The next morning we went down to get the "hot breakfast sandwiches" that are advertised on their website. They did not have any. We got coffees, they were filled with coffee grounds. The juice that we got for our 2yo we realized expired almost two months earlier.We went to the water park that morning and half of it was closed because a worker did not show up.