Thompson San Antonio Riverwalk by Hyatt

Disappointing

Liked: The staff and property are quite nice. The location is okay. There are places with better views.
Disliked: It is a great pain talking to their billing people. They put so many extra charges on my credit card that need to be taken off. They put pending charges for 4 rooms when I only had 2 rooms. People should know the valet costs 60 dollars a night before booking. If I ever stay here again, it’ll be cash only or nothing.

Pleasant stay

Liked: The room was very comfortable and the ambiance in the lobby is lovely.Any staff we met up with were very friendly.We liked the complimentary green apples on the accommodation floor.
Disliked: We arrived after a long flight hoping to have a swim but there was a pool party going on with what seemed like 50 young people with cocktails and a band so pool time was off the agenda.The restaurant disappointed us - for breakfast my poached eggs were totally overcooked served along side cold toast (not just cooled down but stone cold as in perhaps it had been cooked a few hours ago). Given the vibe of the hotel I was surprised not to see any free range, organic, grass fed.... The dinner menu is somewhat limited in range. I had a fillet steak which was tasty but super expensive given it was not grass fed. Expensive pricing without the follow through.

Romantic getaway done right

Liked: I was extremely impressed with the front desk staff, I spoke to Shay who was the night time receptionist and she was very generous, polite and understanding to all my needs and requests. the hotel staff accommodated my special request for my partner superbly and surprised even myself. The suite was excellent and everything was so neat and tidy, my partner's reaction to the suite made everything worth it.
Disliked: I thought the location could be better. The hotel is positioned just on the outskirts of central down town but you wouldn't know that in advance. I also think the facilities such as the bar and restaurant had inconsistent opening and closing times or perhaps it felt they closed too early.

Exceptional

Exceptional

Liked: The roof top bar and pool!

Great place to stay

Liked: Beautiful hotel, great staff.
Disliked: Food menu could be a little larger.

Enjoyed every bit of it.

Liked: Very amazing experience 10/10 recommend.

Spring Break in Luxury!

Liked: This property was five star and top-notch. The staff was so kind and accommodating. The facilities were beautiful and even included an art museum on property.

Amazing

Liked: The staff was amazing and the food was incredible. We felt welcome since got there .
Disliked: Na