Thompson Denver by Hyatt

Enjoyed a two-night stay close...

Liked: Great location, genuine and courteous staff. Amenities suited needs and curated our experience with quaint rooms, premium selection of goods and comfortable accommodations. Intriguing art and decor for the majority throughout. Great restaurant offered well- presented food menu, exceptional bar service and a small coffee boutique.Front desk, valet and expedited service within mentionable satisfaction.
Disliked: but lacked ergonomic space in design and details in finish appearance and simplicities (power connections and task spaces). Fridge was said to be sensor cooled but was like warm at best; repair offered but prohibited within our duration.

Exceptional

Liked: Location is everything.
Disliked: The room was welcoming

Superb

Liked: Lobby and rooms were all very modern. The location was great for walking to restaurants and bakeries downtown. Staff were helpful.
Disliked: The bathrooms had barn doors that were not sound proof which was challenging when staying with more than one person. The hotel restaurant breakfast was so so.

Very poor

Disliked: I had high expectations when booking Thompson Denver by Hyatt, especially considering the premium price of $450 per night. Unfortunately, my experience was extremely disappointing.The biggest issue was the air conditioning, which did not allow the temperature to go below 73°F. This made it incredibly uncomfortable to sleep, which is unacceptable for a luxury hotel. When I reported the issue, I was offered another room, but it had the exact same problem. Instead of a real solution, I was given a fan, which is absurd given the cost of the stay.To make matters worse, when I requested a reasonable refund (30%) due to the discomfort, the hotel only offered $150, which does not reflect the inconvenience I endured. Their reasoning? That I reported the issue on the last night – as if that justifies having a faulty AC system throughout the hotel.For the price, I expected comfort, quality, and proper service. Instead, I got sleepless nights, unhelpful management, and a complete disregard for guest satisfaction. If you value a comfortable and hassle-free stay, I strongly recommend booking somewhere else. This hotel is not worth the money, and their customer service does not match the standard they claim to offer.Would NOT recommend.

Exceptional

Very good

Liked: Beautiful and a great location. Staff was nice and the drinks were great at the bar.

Would stay again

Liked: Everything was amazing!

Amazing! Can’t wait to go...

Liked: Maya at the front desk went above and beyond! Great service and lovely room!

Exceptional