Thompson Austin by Hyatt

Exceptional

Noisy !!!

Liked: I only liked the fact that it was close to the venue we were attending that's it.
Disliked: Noisy noisy noisy, need a little more than small ear plugs with the noise level in this hotel 360 degrees surrounding the hotel. Booked 3 rooms and the 3 rooms were in varying locations in the hotel. Every spot was noisy !Front desk clerk was rude and disrespectful, room was not ready for check-in at 4:00 pm had to attend a formal dinner in the attire we traveled in ! Will never stay here again !

Awful

Liked: Breakfast was good staff was friendly enough
Disliked: Front desk clerk was rude and disrespectful. Check-in time was 4:00 PM room was not ready until 5:30 PM we had dinner reservations with family and we had to go to dinner in the clothes we traveled in. Front desk clerk needs to work somewhere else not in hospitality, she did not posses one ounce of hospitality !

Exceptional

Very good

Liked: Awesome location! Excellent staff!Thank you for making our anniversary feel special. It was a really nice surprise to open our door and see the bottle of champagne and a special note for us. Well done! :)
Disliked: A bit pricey. Would only come here for a special occasion. Nothing was complimentary. I suppose this is expected from a luxury hotel though.

Very good

Nice but overpriced.

Liked: Great location, decent restaurants. For the price- over priced compared to Thompsons I’ve stayed at. Staff was kind but customer service was difficult when it came to change requests both online and in person. For the price I would prefer the JW or other hotels nearby. It was loud too, there was a reason they have “complimentary” earplugs.The location is excellent tho!

Exceptional

Superb