Liked: The adjacency to the Prince Of Wales Theatre was very good, especially as the weather was unfavourable. The room was comfortable and met all of our requirements.
Disliked: It would have been nice to have a dining room or even a bar where one could meet friends, but there is only a breakfast room.

Very comfortable stay and a few minutes walk to Sondheim Theatre. No shortage of places to eat and very handy to visit tourist destinations. Would strongly recommend a stay at this hotel.

Liked: Friendly service; good room and a good breakfast.
Disliked: Nothing bad to say.

Quick and easy check-in; lovely room with great facilities; breakfast was great; ideal location for theatres, Leicester Square and China Town.

Liked: Great hotel.

Very good

Liked: Location

Superb

It was a great spot...

Liked: Location and the bed was super comfy.
Disliked: Having to push the toilet button in really hard for a flush.

Good but could be better

Liked: Location
Disliked: The bathroom wasn’t the best.The shower heat was variable.

Exceptional

Good

Liked: Location of hotel is fantastic, comfy beds.
Disliked: Although 24 hour room service menu in room, and advertised in lift, when i called down to order at 7.30pm I was told "the kitchen is closed, we don't do room service, kitchen is only open for breakfast"......Also air conditioning/heating unit sounded like a generator, thankfully this was fixed.No hot water if taking a shower at "peak morning time". Was reported and was told there are no problems. Hot water at all other times of day

Poor

Pleasant

Disliked: I had two cold showers. When I complained, they said there was a boiler problem. They should warn people before

Very comfortable bed in central...

Liked: Staff offered a free upgrade
Disliked: There wasn’t enough hot water in the shower