Name: Thistle Hotel
Address: 59 Manor Place, Edinburgh
Telephone: 0745 127 3975

Good

Liked: Friendly staff, helpful with information for parking and letting us know what was going on in the hotel.
Disliked: No where to pull up to drop off bags, unless you paid for parking. Very out dated and could use a facelift. No elevator

We loved Edinburgh, would love...

Liked: Close to castle, walking distance to centre, very helpful staff, especially Andrew, quiet location.
Disliked: A little tired, could do with a revamp but that would put up prices

The hotel is filthy and...

Liked: Nothing
Disliked: The whole hotel is filthy, falling apart and I am surprised it can still exist in its current state . Everything was not fit for purpose including the ironing board which was more like one for a kids toy set - see photo

Lovely hotel and staff, and...

Looks great from the outside,...

Liked: Location was good, lots of shops, cafés, bars, restaurants in the immediate neighbourhood, easy access to public transport (tram, bus, train). Entrance and lobby very nice (Georgian building). Room was quiet, bed was comfortable, staff was friendly. Possible to store bags before and after stay.
Disliked: When we first arrived to drop off bags, reception was open but no one there. We stood there ringing the bell for 10 minutes. I then ventured upstairs to try to find someone who was cleaning a room and had not heard the bell. Why have a bell then? Better to put up a sign to say "I am up on the x floor cleaning, come find me". Disappointed to have had a room in the basement, in front of our door (which was VERY difficult to close) there was a big bag of dirty linens and a package of toilet paper on the floor in the corridor. The shower felt dirty - caulking needs replacing. The hotel is in an old, charming building, but definitely needs refurbishment.

Could be improved

Liked: Location was excellent, and the breakfast was decent for the price. Staff was nice and helpful. Our room was quiet.
Disliked: The hotel is a bit tired and needs a renovation. Cleaning service could be improved. We had problem with the shower drain and the safe but the receptionist was nice and helped us resolve it in a timely manner.

Passable

Good

Crap

Liked: I didn't like anything.
Disliked: My room was next to a public toilet. You can smell when people used it. It was not what was shown in the pictures. It was deceiving. There was no staff in the bar when we went there to get drinks and we waited for a while.

Grubby poorly maintained room. Not...

Liked: Location isn't bad
Disliked: We arrived late, 10.30pm to be met by a very surly receptionist. We were given room 1 which was in the basement. The room was obviously in need of decorating and there were very obvious stains all over the carpet and the furniture was scratched and well used .The window was being held open with what appeared to be a piece of pipe. In the bathroom the soap dispenser was broken and the sink did not drain well. The grout on the tiles around the bath was black in places and the sealant was yellow and in need of replacing. There was also hair around the area behind the taps and the shower, an attachment on the bath taps was difficult to control the direction of.As for the beds one of my daughters complained she could she could feel a spring but the other 2 beds seem comfortable enough if a little soft for my liking. One of the duvet covers a stain on which looked like some kind of sticky mark and the under sheet on one of the beds was very heavily stained, it appeared no attempt had been wash it. I'm afraid the hotel stays was not pleasant and I certainly don't recommend this room.