Exceptional

Bad

Relaxing stay, in great location

Liked: Location was fabulous, hotel and room was very clean. The rooftop bar had a great atmosphere.
Disliked: Tried to get early check-in from 10:30a (understand that isn't a guarantee), but the rooms weren't even ready at the 4:00pm check-in time.

Exceptional

Exceptional

Liked: the location. proximity to Chicago theater
Disliked: nothing

Bad

Disliked: Staff were horrible, when we asked for a receipt they told us no because we booked through booking.com they also didn?t hold our reservation and we had to move to a different room

completely disengaged staff. drab and...

Liked: nothing. it was dirty noisy and overpriced
Disliked: everything

Bad

Generally a good hotel -...

Liked: Generally the staff were really friendly and the room was a good size with all necessary facilities.
Disliked: My initial greeting at reception was not as friendly as expected and the requirement for an extremely large hold on my credit card (the total bill plus $125 per night for incidentals) was problematic as not expected and it couldn't be put on the card which I had booked with. I had also paid for breakfast to be included but service was very slow in the restaurant so I opted for room service which was then charged at full rate, despite the menu being exactly the same.