Name: The Woodlands Inn
Address: 1073 Highway 315, Wilkes Barre, PA
Telephone: (888) 323-5826

The Woodlands Inn Guest Reviews

Overall Average Score:

Good (3.8 out of 5)

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Passable

Disliked: We traveled several hours for an event and tried to call from the road about an early check-in. We couldn’t reach anyone and to find out the phones were down. We went out of our way and went directly to the hotel and they said we can check in early for a 25.00 fee. If we had talked tosomeone on the road and found out about the fee we wouldn’t have gone early. The room was ready so we were very disappointed we had to pay that fee. The receptacle and hair dryer did not work in our bathroom. We would be happy if that fee could be refunded.

Blah

Liked: Alcohol was responsible prices don’t see that much and the sushi was good
Disliked: Whole spa is shut down and we weren’t notified nor was it posted the “second “ restaurant only served pizza and the breakfast I paid extra for was Continental and redundant the building is way older then the picture appear

Poor

Liked: Girl at desk was polite
Disliked: Someone's dirty panties on floor in room. Outdated unkempt facilities gray scrambled eggs and questionable clientele throughout...no wifi and still charged a resort fee...overall a terrible experience

Pleasant

Liked: Free breakfast was good. Staff very attentive & friendly.
Disliked: Shuttle to casino not available. Two bars were closed.

Bad

I really wanted to like...

Liked: The nature and creek
Disliked: No hot waterToilet didn't flushNo indoor pool No hot tubWebsite not accurateThe wrong food given for take out from the show gunDirtyNO EXPRESSO BAR

Poor

Disliked: The indoor pool wasn't in service, the outdoor pool was closed, the gym room was closed. Couldn't get the kind of room that I had asked for. The breakfast was disgusting.

Superb

One night in the woodlands

Liked: I loved the room with the balcony so I could see the water. The room was spacious and clean with an amazing sized jacuzzi. I also enjoyed the dual walk in shower. The breakfast was very good as well.
Disliked: I didn't like that 4 of the 6 jets were broken in the jacuzzi. I also didn't like that the indoor pool and fitness center were closed.

Absolutely worse hotel experience we...

Liked: The location was great.
Disliked: The facilities were dirty, no hot water, no internet, no fitness room. We did not receive room service when putting the sign on the door multiple days. When telling maintenance about our water issue, they didn’t send someone until 11:30PM!! We have 2 babies under 2 and they were sleeping.