The Winter Garden Suites Guest Reviews
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Write a review
Nicola Wed, 22 September 2021
Liked: Great location and size of room. Would definitely use again if going down to party.
Disliked: The street was really loud with pub goers up till shutting time. Normally would be fine but we had our 7yr old son with us and had an early start in the morning.
Julie Tue, 21 September 2021
William Mon, 20 September 2021
Winter Garden Suites - not...
Liked: receptionist tried to be helpful
Disliked: Having booked and paid for a room at this hotel in March, and having had confirmation from the hotel that it was booked, and then confirmed ETA twice, the last time being the day before we were due to stay - we arrived at the Winter Gardens Suites to be informed that we were double booked and that our room had been cancelled and we had been moved to another hotel. The owner wanted me to cancel the booking with Booking.com and asked for my bank details which I found unacceptable. It appears that we hadn't actually been moved to another hotel as the receptionist started to frantically try to find us a hotel with vacancies. This was about an hour before we were due to attend an event at the Winter Gardens - the reason why we had chosen the Winter Garden Suites in the first place as they are so close to the venue. People were arriving after us and were being shown to their rooms too which seemed strange given how early we booked,indeed our friend who booked a week after us and arrived at the venue after us, was shown to his room without hesitation - how then could our room have been double booked? The owner eventually agreed to find another hotel and pay for it - the venue being a mile and a half away so it was necessary to get a taxi to our venue and back again - something we did not anticipate doing, and frankly the alternative hotel was not up to the standard we had paid for. By the time we arrived there our function had already started so we had no time to change for it and we arrived late - our whole evening was spoiled. I would not recommend the Winter Garden Suites
Anonymous Mon, 20 September 2021
Georgia Sun, 19 September 2021
Sarah Sat, 18 September 2021
Disliked: Standard of hygiene False advertising NoiseSize of room - supposed to be a Deluxe Double
Claire Sat, 18 September 2021
A good stay
Liked: Clean room, friendly staff, great location and quiet at night.
Disliked: We had vertical blinds instead of curtains in the room. Would have like curtains too.
Kanlaphat Fri, 17 September 2021
Carole Thu, 16 September 2021
Liked: Good location, extra tea ,coffee available. Room was clean, bathroom with plenty of hot water. It just lacked the personal touch.
Disliked: All a bit unprofessional. The hotel is cheap and cheerful, the location was fine but the room was small and the vertical blinds don't restrict any light. It's a pain having to get out of bed to turn the one light off. We were expecting a cooked breakfast but the cold grab and go was OK, it would have been nice to have seen a member of staff both at breakfast and when we departed. We only booked this venue because it was classed as a Genius 2 recopmmendation system that they operate. We were disappointed .
Craig Wed, 15 September 2021