The Willows Guest Reviews
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Write a review
Steve Sat, 18 March 2023
Exceptional
Gregoire Fri, 17 March 2023
Poor
Gregoire Fri, 17 March 2023
Pleasant
Outi Mon, 13 March 2023
Pleasant
Samstevenshand Sun, 12 March 2023
Shoddy single room - avoid
Liked: As others have said, the location here is great for Brighton, especially if you want to go along to the Marina.
Disliked: Single room was nothing like what was advertised - badly finished, shoddily presented room. Exemplified by the box for the plug-in heater still being in the room, just left on the floor.Avoid, if you can. I'd rather have been robbed of £55, that way at least someone would get some value out of it!
Janette Tue, 7 March 2023
Very poor
Sam Tue, 7 March 2023
Bad
John Sun, 26 February 2023
Clean room but room far...
Liked: Not applicable.
Disliked: Room was very small. I expected a larger room. No space at all.
Anonymous Sun, 26 February 2023
Great location
Liked: Property was right on the seafront and very near the lanes so was a great location!
Disliked: The bed was extremely hard and uncomfortable so had an appalling nights sleep!Shower wasn?t working as the water was freezing cold!!
Lisa Sun, 26 February 2023
Worst place I?ve ever stayed...
Liked: I arrived late at this property as my daughter was admitted into the hospital nearby and it was unexpected stay. When looking at the photos and location I thought it was the perfect place as local to where she was.
Disliked: I couldn?t get in to the property at first as when ringing the door, no one answered. I was told they where open till 11pm and I was there at least 40 minutes before this and still I stood outside for a while. After calling several numbers someone answered who didn?t speak very good English. Immediately when walking into the hotel I could smell a musky odour and it didn?t look very nice, but it was late and I was tired and knew this was only for one night due to being local for my daughter in hospital. When I went into the single room, the bed sheets where dirty, stains in the bathroom, broken window and blind, stains on the tv area and broken tv. I was disgusted at the room, it was cold and smelled awful. Not being local and as it was late I didn?t have any choice where to go as I didn?t have my car. I had to sleep in my coat sitting on bed , I felt I seen every hour and I checked out around 6am as I couldn?t stand to be there any longer. I did complain and sent photos to booking.com the place didn?t offer refund and refused to comment. Please avoid this hotel nothing like photos and I?ve never left a bad review working in the customer based industry I know you can?t please everyone but this place was disgusting.